Mikeshell Desiree
Hialeah
Summary
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am skilled in collaborating with multidisciplinary teams, analytical abilities to develop effective strategies, and I am able to help deliver favorable outcomes with any task. I have experience with assessing child safety risks and implementing protective measures and crisis intervention techniques to manage high-stress situations effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Court Liaison
Center for Family and Child Enrichment
03.2020 - Current
- Report to the courts with judicial documents
- Made request for further evaluations/ resources needed for family
- Provided comprehensive reports on case statuses, enabling informed decision-making by court officials
- Contributed to positive relationships between courts and governmental case management agencies through clear communication and cooperation on joint initiatives
- Managed sensitive documents securely, safeguarding against potential breaches of confidentiality
- Collaborated with legal professionals to ensure accurate information exchange and timely resolution of cases
Certified Dependency Case Manager
Center for Family and Child Enrichment
11.2016 - 03.2020
- Report to the courts with judicial documents
- Conduct monthly home visits
- Prepared referrals to outside resources for clients
- Maintained HIPAA laws for confidential records
- Developed innovative strategies for engaging hard-to-reach clients through persistent outreach efforts and creative problem-solving techniques
- Provided crisis intervention during high-risk situations involving child welfare concerns or immediate threats posed upon client wellbeing as needed
Transitioning Youth Specialist
OurKids
04.2019 - 05.2019
- Report to the courts with judicial documents
- Conduct monthly home visits
- Prepared referrals to outside resources for clients
- Maintained HIPAA laws for confidential records
Case Manager
Youth Co Op
01.2015 - 11.2016
- Provided feedback in weekly meetings to help improve monthly quotas
- Managed 131 cases providing updated contact information for new and existing clients
- Documented all changes in participation, household, and referral services for each client
- Provided resources for welfare services
- Accurately organized and input family information maintaining confidentiality under HIPPA laws
Human Resource Assistant
YWCA of Greater Miami
02.2013 - 01.2015
- Provided excellent customer service to new and existing families
- Managed employee beneficiary and health enrollments
- Processed Leave request approvals and denials
- Provided feedback on strategies for improving enrollment in Head start/Early Head start
- Maintained and documented all employee and family private information under HIPPA laws
Education
Certificate - Mental Health
Capella University
Minneapolis, MN01.2017
Master of Science - Human Service
Capella University
Minneapolis, MN01.2016
Bachelor of Science - Business Administration
University of Phoenix
Plantation, FL01.2013
High School Diploma - General Studies
Miami Jackson Senior High
Miami, FL01.2007
Skills
- Case Management
- Time Management
- Youth Development
- Courtroom Etiquette
- Organizational and Multitasking
- Administrative Support
- Referral Coordination
- Family Assessments
Certification
Florida Certification Board, Independent Living Specialist
Certified Child Welfare Case Manager
Languages
English
Timeline
Court Liaison
Center for Family and Child Enrichment
03.2020 - Current
Transitioning Youth Specialist
OurKids
04.2019 - 05.2019
Certified Dependency Case Manager
Center for Family and Child Enrichment
11.2016 - 03.2020
Case Manager
Youth Co Op
01.2015 - 11.2016
Human Resource Assistant
YWCA of Greater Miami
02.2013 - 01.2015
Master of Science - Human Service
Capella University
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma - General Studies
Miami Jackson Senior High
Florida Certification Board, Independent Living Specialist
Certified Child Welfare Case Manager
Certificate - Mental Health
Capella University
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