SHANEQUA BYNUM-WHITLEY

• Ability to educate and support relative and non-relative caregivers through the approval process for eligible benefit(s), including the Guardianship Assistance Program (GAP)

• Completes required steps for eligibility in FSFN for the GAP Programs

• Gather required GAP items for initial approval for GAP and Extended GAP programs.

• Worked alongside other professionals to outline and implement program plans and objectives.

• Completion of reports for data monitoring and tracking of the GAP program and permanency goal

• Maintain system for tracking families and data on the GAP program or pending closure with GAP benefits

• Organized and attended meetings, including compiling all documents and reports ahead of time.
• Assess child and family needs to create referrals and linkages to services such as subsidy and medical coverage.
• Facilitate removal and placement of children into safe and stable care while also supporting the families and care givers during the process.
• Travel to conduct home visits to access children's living environments and provide recommendations to their families and caregiver in a supportive manner.
• Testify at court by providing client case status reports and recommendations regarding reunification, termination of parental rights or other permanency plans.
• Provide on call support required as scheduled.

• Initiates victim contacts.
• Provide information, referrals and other appropriate assistance to victims.
• Accompanies victims to court.
• Review new cases daily and determine victim contact needs.
• Collects, Maintains and analyzes statistical data on victims, nature of offenses and program services which are provided.
• Worked directly with Assistant State Attorneys to achieve criminal case closure.
• Responded to Victims/Witness/ Officers requests via telephone and or email.

• Created and maintained cash reports at end of each shift.
• Restocked and fronted checkout merchandise to increase sales.
• Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
• Bagged items to prevent fragile products from being damaged or broken.
• Engaged customers warmly and provided immediate and dedicated assistance.
• Processed payments by check, cash, debit and credit and maintained accurate drawers.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Worked with individual students to provide personalized educational, behavioral and emotional support.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Maintained student safety in classroom and outside environments.
• Kept learning environments focused, inclusive and supportive at all times.
• Provided support during classes, group lessons and classroom activities.
• Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
• Offered constructive feedback to minors under care regarding specific actions, behaviors and words.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
• Escalated issues to the proper supervisors when standard processes were not effective.
• Responded to all customer inquiries thoroughly and professionally.
• Greeted customers in a timely fashion, while quickly determining their needs.

• Greeted guests in a friendly and personable manner.
• worked closely with manager to provide effective assistance for all aspects of business operation.
  
• Managed and completed paperwork and overall office administration operations.
  
• Responded to customer questions and requests in a prompt and efficient manner.
• Verified that all customers received receipts for their purchases.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.