Summary
Overview
Work History
Skills
Timeline
Generic

Audrey Montanez

Lancaster,PA

Summary

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

9
9
years of professional experience

Work History

Clerical Specialist

OFFICE OF THE PUBLIC DEFENDER
Lancaster, PA
04.2024 - Current
  • Communication:Writing letters, having conversations with customers, supervisors, and coworkers, and providing excellent customer service
  • Organization:Prioritizing tasks, staying organized, and being detail-oriented
  • Data entry:Entering data into spreadsheets and other systems
  • Document preparation:Preparing correspondence, statistical reports, and other documents

Residency Program Representative

Penn Medicine Lancaster General Health
Lancaster, PA
06.2022 - 01.2024
  • Daily duties include resident clinical evaluations, submitting reimbursements, scheduling and partaking in morning report meetings with residents and faculty staff
  • I take care of all catering for all events for resident luncheons and dinners I order food, beverages and desserts I set up and clean up
  • I work with EPIC in scheduling appointments for Healthy Beginning's.

Customer Service Representative

Lancaster General Health
Lancaster, PA
03.2017 - 06.2022
  • Check in patients, register, room and set patients up with vitals for visit, Assist in answering call to schedule appointments for visits and medication refills, other office duties include of faxing pre authorizations, scanning and checking mail for all doctors and residents.

Health Unit Clerk

Behavioral Health Lancaster General Hospital
Lancaster, PA
06.2015 - 03.2017
  • Assisted in maintaining a East and West wing of the BHU
  • Focused on the entering and exiting of a locked unit
  • Maintained East/West wing of daily activity boards
  • Answered phones and requested specialist to visit patients on unit
  • Assisted on visiting day
  • Scanned/Printed and put together patient paperwork for attorneys to visit and discuss the release of patients
  • Assisted in morning psychiatric evaluations
  • Assisted in the collection of patient information such as medical history, insurance data, and test results.

Skills

  • Communication
  • Organization
  • Data entry
  • Document preparation
  • Epic
  • Banking

Timeline

Clerical Specialist

OFFICE OF THE PUBLIC DEFENDER
04.2024 - Current

Residency Program Representative

Penn Medicine Lancaster General Health
06.2022 - 01.2024

Customer Service Representative

Lancaster General Health
03.2017 - 06.2022

Health Unit Clerk

Behavioral Health Lancaster General Hospital
06.2015 - 03.2017

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Audrey Montanez