Audrey Moody
Washougal,WA
Summary
I am a People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
8
8
years of professional experience
Work History
Shift Leader/Coffee Barista
Dutch Bros
Camas, WA
07.2021 - Current
- Attended regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Managed daily workflow and scheduled staff for adequate coverage.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Manager
Top Burger
Camas, WA
04.2016 - 06.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Responsible for handling all cash for drawers during opening and closing shifts/ cashing out tips to employees nightly.
Babysitter
Family Members
Washougal, WA
01.2018 - 05.2021
- Completing light housekeeping tasks such as tidying up toys and books.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Assisting with meals, snacks, and bedtime routines for the children.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Engaging in age-appropriate activities like reading stories or playing games.
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
Education
High School Diploma -
Washougal High School
Washougal, WA06-2020
Associate of Arts - Early Childhood Education
Clark College
Vancouver, WASkills
- Team Collaboration and Leadership
- Shift checklists
- Goal Setting and Tracking
- Strong verbal and written communication
- Creative Problem-Solving
- Decision-making capabilities
- Positive Attitude
- Cash Handling
- Technical Support
- Team motivation
- Issue Resolution
- Time Management
- Customer Service
- Safe Food Handling
- Dining customer service
- Beverage Preparation
- Point of sale systems
- Cleanliness
- Attention to Detail
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Child Supervision
- Early Childhood Development
- Housekeeping
- Meal and snack preparation
- Patience and Empathy
- Infant care experience
- School-age children experience
- Toddler care experience
Timeline
Shift Leader/Coffee Barista
Dutch Bros
07.2021 - Current
Babysitter
Family Members
01.2018 - 05.2021
Manager
Top Burger
04.2016 - 06.2021
High School Diploma -
Washougal High School
Associate of Arts - Early Childhood Education
Clark College