Claire Ting
Covina,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Rowland Heights
08.2022 - Current
- Resolved customer inquiries and complaints, fostering a positive service experience.
- Supervised daily operations, ensuring compliance with food safety protocols and company policies.
- Monitored team performance, providing in-the-moment feedback to enhance productivity and morale.
- Prepared shift summary reports for store manager and communicated regularly on goals and progress.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, and inventory ordering processes to optimize stock levels for daily operations.
Team Member
Sunright Tea Studio
Diamond Bar
04.2022 - 08.2022
- Greeted customers in a welcoming manner and assisted them with ordering and picking up drinks.
- Organized 10+ drink tickets at a time to prioritize in store, mobile and delivery orders.
- Prepared and served drinks of different combinations of toppings and beverages with an average of 7 drinks in 5 minutes.
- Answered inquiries about drink descriptions and recommended drinks with 95% customer satisfaction.
- Maintained a clean, sanitary and tidy workstation.
- Performed closing duties like cleaning the bathroom, wiping down tables, sweeping, mopping.
- Stocked inventory of ingredients in storage room using First In First Out method.
- Tackled 5+ step processes for making toppings and juices, juggling making 2+ products at once.
- Took orders from customers on Toast POS system.
Behavioral Health Technician
Center for Autism and Related Disorders
San Diego
12.2019 - 09.2020
- Delivered individualized therapy sessions to children to enhance emotional and behavioral development through structured treatment plans.
- Modified instructional strategies to enhance patient engagement and reduce problematic behaviors by 60%.
- Monitored and recorded patient progress and treatment responses on iPad to ensure data accuracy and support clinical objectives, maintaining an 80% success rate in reaching hourly trial goals.
- Collaborated with clinician treatment team and patient’s family, incorporating their feedback to refine and improve treatment strategies.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Front Desk Receptionist
UCSD Warren Residential Life Office
La Jolla
06.2019 - 09.2019
- Handled email correspondence and phone inquiries, providing timely assistance to address customer questions.
- Resolved customer complaints with professionalism, enhancing overall client satisfaction.
- Facilitated visitor engagement by providing assistance with questions and conflict resolution.
- Managed diverse project tasks, achieving a 99% success rate in timely completion.
Mentor Teacher
Motivational Learning Institute
Walnut
06.2014 - 08.2018
- Administered and graded placement tests, worksheets and other study materials to test, with 80% success rate of advancing students above their grade level.
- Tutored students in elementary to high school level subjects.
- Developed strong relationships to guide students through problem-solving and goal-setting.
- Created and collected data in Excel for point reward system to encourage better work ethic in students and to track student progress in curriculum.
- Collaborated with team of teachers to discuss student progress and implement effective teaching system.
- Cleaned and organized facilities to maintain comfortable environment to encourage learning.
Education
Bachelor of Science - Psychology
University of California San Diego
01-2022
Skills
- Team collaboration leadership
- Training and mentoring
- Customer service management
- Conflict resolution
- Complaint resolution
- Scheduling coordination
- Cash handling expertise
- Inventory counts
Languages
Chinese (Mandarin)
Timeline
Shift Supervisor
Starbucks
08.2022 - Current
Team Member
Sunright Tea Studio
04.2022 - 08.2022
Behavioral Health Technician
Center for Autism and Related Disorders
12.2019 - 09.2020
Front Desk Receptionist
UCSD Warren Residential Life Office
06.2019 - 09.2019
Mentor Teacher
Motivational Learning Institute
06.2014 - 08.2018
Bachelor of Science - Psychology
University of California San Diego