Audrey Munce
Tempe,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Medical Office Insurance and Referral Coordinator
Marvel Foot and Ankle Centers
11.2023 - 08.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student Customer Service Specialist
ASU Enterprise Partners
01.2022 - 12.2022
- Demonstrated exceptional multitasking abilities by managing multiple calendars and the upkeep of cleanliness of rooms
- Efficiently oversaw conference room arrangements and fulfilled customer requests.
- Interacted with customers on a daily basis
- Assisted with Human Resources projects when needed
- Assisted with high profile meetings
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Childcare Staff
The YMCA
03.2021 - 12.2021
- Held a responsibility for the care of kids ages preschool to eighth grade at a daycare program before and after school
- In charge of making sure every kid had a safe and fun experience
- Responsible for keeping the rooms clean and tidy.
Freelance Makeup Artist
Keshia Pietz Photography
04.2017 - 08.2019
- Researched makeup trends and learned about new products
- Applied makeup to the client to achieve day to day looks or special event looks
- Fostered a clean and sanitary work environment to protect customers.
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2024
Skills
- Attention to Detail
- Compassion
- Creativity
- Written Communication
- Task Prioritization
- Time Management
- Collaboration
- Insurance Verification
- Organizational abilities
- Appointment Scheduling
- Follow-up Coordination
Timeline
Medical Office Insurance and Referral Coordinator
Marvel Foot and Ankle Centers
11.2023 - 08.2024
Student Customer Service Specialist
ASU Enterprise Partners
01.2022 - 12.2022
Childcare Staff
The YMCA
03.2021 - 12.2021
Freelance Makeup Artist
Keshia Pietz Photography
04.2017 - 08.2019
Bachelor of Science - Sociology
Arizona State University
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