Mayra Alejandra Yebra
CHULA VISTA,CA
Summary
Dynamic Medical Office Manager with a proven track record at Heritage Park Pediatrics, excelling in patient scheduling efficiency and team leadership. Mastered insurance verification and conflict resolution, enhancing office operations and patient satisfaction. Achieved streamlined processes through meticulous attention to detail and a robust work ethic, significantly improving data integrity and operational efficiency.
Overview
18
18
years of professional experience
Work History
Medical Office Manager, Referral Coordinator
Heritage Park Pediatrics
03.2007 - Current
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Completed bi-weekly payroll for 9 employees.
- Scheduled appointments with specialists on behalf of clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Education
High School Diploma -
Morse High School
San Diego, CASkills
- Medical history obtainment
- Effective multitasking
- Conflict resolution
- Insurance eligibility and verification
- Patient check-in
- Team supervision
- Medical terminology
- Physician coordination
- Attention to detail
- HIPAA regulations
- Patient registration
- Budget control
- Strong work ethic
Languages
English
Spanish
Timeline
Medical Office Manager, Referral Coordinator
Heritage Park Pediatrics
03.2007 - Current
High School Diploma -
Morse High School
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