Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Yarbrough

Summary

Accomplished Medical Office Manager with a proven track record at Tampa General Medical Group, adept in enhancing patient satisfaction and streamlining operational efficiencies. Skilled in medical billing and possessing strong interpersonal skills, I've successfully optimized billing processes and fostered cohesive team dynamics, significantly improving patient care and service delivery.

Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.

Overview

11
11
years of professional experience

Work History

Medical Office Manager

Tampa General Medical Group
09.2018 - 09.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.

Medical Office Manager

BayCare Medical Group
06.2015 - 09.2018
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.w
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.

Medical Office Manager

Florida Heart And Lung Surgery
07.2010 - 06.2015
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Oversaw accounting, budgeting, and financial reporting.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Optimized inventory management to ensure essential medical supplies were always available.

Office Administrative Assistant

Moffitt Cancer Center
06.2008 - 07.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Education

GED -

Plant City Senior High
Plant City, FL
06-1971

Skills

  • Strong work ethic
  • Effective multitasking
  • Professional telephone etiquette
  • Conflict resolution
  • Patient scheduling management
  • Patient demographics
  • Insurance eligibility and verification
  • Medical practice operations
  • Attention to detail
  • Staff scheduling
  • Patient check-in
  • Billing processes
  • Medical records administration
  • Insurance verification proficiency
  • EMR software
  • Effective communication techniques
  • Patient registration
  • Critical thinking
  • Reception management
  • Organizational skills development
  • Administrative support
  • Office budget management
  • Sound judgment
  • Medical billing expertise
  • Performance evaluation experience
  • Physician group management
  • Vendor negotiation
  • Practice marketing
  • Coding team coordination
  • HIPAA regulations
  • Medical terminology
  • Healthcare compliance
  • Medical coding
  • Medical history obtainment
  • Physician coordination
  • Electronic health records management
  • Strong interpersonal skills
  • Data entry
  • Planning and prioritization
  • Time management
  • Microsoft office
  • Scheduling and calendar management
  • Flexible schedule
  • Active listening
  • Electronic filing systems
  • Records and database management
  • Scheduling
  • Bookkeeping
  • Business administration
  • Analytical thinking
  • Administrative background

Timeline

Medical Office Manager

Tampa General Medical Group
09.2018 - 09.2019

Medical Office Manager

BayCare Medical Group
06.2015 - 09.2018

Medical Office Manager

Florida Heart And Lung Surgery
07.2010 - 06.2015

Office Administrative Assistant

Moffitt Cancer Center
06.2008 - 07.2010

GED -

Plant City Senior High

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Bonnie Yarbrough