Audrey Nichols
Kingwood,TX
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Nanny
Private Employer
Porter, TX
01.2023 - 02.2024
- Cared and entertained 5 children while also accomplishing healthy meal prep and household duties (such as laundry, dishes, sanitizing, vacuum/mop, food inventory, schedules)
- Created fun learning atmospheres
- Encouraged and engaged in numerous physical activities
Mental Health Case Manager / Intake Coordinator
Marvelous Counseling & Therapy, PLLC
Houston, TX
02.2022 - 03.2022
- Managed and built personal relationships with approximately 20 clients (all ages) to help them with their diagnosis and plan of action given by therapist
- Observed and monitored client behavior and responses to treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Professional Nanny
Self-employed
Woodlands, TX
01.2018 - 01.2019
- Provided safe, nurturing, and stimulating environments while teaching basic life skills, manners, and physical activities
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Bartender/Server
Applebee's
Lufkin, TX
01.2017 - 01.2017
- Created welcoming and pleasant environments to all guests by giving them excellent service
- Was trusted to handle money, train new employees, and close restaurant
- Showed great interpersonal skills by working with co-workers and managers
Communications Assistant Supervisor
Nacogdoches Police Department
Nacogdoches, TX
01.2011 - 01.2016
- Supervised evening shift, which included responsibilities of observing dispatchers at work, taking disciplinary action when needed, writing yearly evaluations for employees, and completed tasks that were passed down from Communications Director
- Assisted in training newly hired employees for fourteen week training program by preparing them for dispatcher job as well as supplementing, organizing, and putting together training manuals for future employees
- Received emergency and non-emergency calls from all public lines, officers, deputies, fire department, volunteer fire department, and EMS by phone or radio and gathered information by asking appropriate questions for type of call
- Dispatched required units according to information that was received by quickly processing, evaluating, and prioritizing call as well as monitoring units statuses and logging all information in call
- Used given resources to search, investigate, and collect information for officers, deputies, and firefighters
- Trusted to access, enter, and maintain important information in local, state, and national databases
- Communicated with several local, state, and national agencies when needed.
Education
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX12.2010
Skills
- Excellent writing skills
- Complex Problem-Solving
- Strong Communication Skills
- Computer Skills
- Emergency support
- CPR and First Aid
- Communications Training Officer (CTO)
- Multitasking
- Negotiation and Conflict Resolution
Certification
- Telecommunications Operator
- Suicide Intervention
- Active Shooting Response
- Crisis Communications
- Spanish for Law Enforcement
- Amber Alert Training
- ADA/TTY, Deaf Culture
- Cultural Diversity
- Ethics in Law Enforcement
- Communications FTO
- NCIC/TCIC Terminal Agency Coordinator
- CJIS Security Awareness
- Interpol
- CPR
- TABC
Awards
Chief's Civilian Award - A high honor for the City of Nacogdoches
Timeline
Professional Nanny
Private Employer
01.2023 - 02.2024
Mental Health Case Manager / Intake Coordinator
Marvelous Counseling & Therapy, PLLC
02.2022 - 03.2022
Professional Nanny
Self-employed
01.2018 - 01.2019
Bartender/Server
Applebee's
01.2017 - 01.2017
Communications Assistant Supervisor
Nacogdoches Police Department
01.2011 - 01.2016
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University