Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
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Audrey Oh

Austin,Texas

Summary

Hi! I'm an Operations Coordinator at Mai Mai Trading, adept in budget management and customer service. I've spearheaded initiatives resulting in an 800% sales increase, expertly negotiated vendor and supplier contracts, and surpassed targets in a competitive online, retail, and wholesale marketplace. And demonstrated exceptional conflict mediation and inventory control skills, enhancing operational efficiency and client satisfaction.

Additionally, I'm a sophomore at UT Austin majoring in Education, with a specialization in English as a Second Language (ESL) teaching techniques and strategies. I've shadowed at the University of Texas Child Laboratory, where I supported literacy instruction and developed complete lesson plans, implemented at the end of the semester.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Coordinator (30 Hours/week)

Mai Mai Trading
Austin, Texas
09.2023 - Current
  • Coordinated financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Achieved a 800% increase in monthly sales, growing from -$1,000 to -$9,000.
  • Directed activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Organized sales promotions requiring coordination with other department managers.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Managed vendor relationships by negotiating contracts, resolving billing disputes, and ensuring quality standards were met.

Online Seller (5 Hours/week)

Depop
Austin, Texas
09.2020 - Current
  • Composed descriptions of merchandise for posting to online storefront, auction sites, and other shopping Web sites.
  • Determined and set product prices.
  • Ordered merchandise to maintain optimal inventory levels.
  • Received and processed payments from customers, used electronic transaction services.
  • Monitored competitor activity to stay ahead of competition in terms of product offerings, pricing and promotions.
  • Implemented security practices to preserve assets, minimize liabilities, and ensure customers are satisfied.
  • Completed over 220 sales
  • Achieved over 100 five-star reviews

Cafe Barista

85c Bakery Cafe
Austin, Texas
08.2022 - 05.2023
  • Prepared and served a variety of specialty coffee drinks, boba teas, smoothies, pastries, and cakes.
  • Exhibited proficiency in operating POS registers and Doordash Orders system, handling financial transactions and orders.
  • Trained new staff members on proper espresso and tea machine use, drink preparation methods and customer service etiquette.
  • Remembered personal preferences and allergy information to build customer loyalty.
  • Efficiently managed inventory levels by ordering necessary ingredients when needed.
  • Ensured compliance with Texas health codes and company policies during daily operations within the cafe environment.
  • 30 hours/week

Cosmetics Sales Associate

H-Mart at Lakeline
Austin, Texas
08.2021 - 05.2022
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Collaborated with departmental managers to establish organizational goals, strategic plans and objectives.
  • Demonstrated knowledge of product lines, ingredients, and application techniques to customers based on needs and desires.
  • Maintained cleanliness of cosmetics displays and counters to ensure an inviting atmosphere for customers.
  • Organized promotional events such as BOGO sales, discounts, skincare samples, and free gifts.
  • Opened and closed store, as well as managed cash registers, balanced cash drawers, deposits and exchanges.
  • 20 hours/week

Education

Associate in Science (A.S.) - Education Levels 8-12 Candidate

Austin Community College
Austin
02.2025

Academy of Business and Industry -

Westwood High School
Austin
05.2022

Bachelor of Science - Honors Education, Early Childhood-Grade 6 Esl Gen

University of Texas At Austin
Austin, TX

Skills

  • Conflict Mediation
  • Supply Ordering
  • Sales Promotion
  • Customer Service
  • Budget Management
  • Inventory Control
  • Vendor engagement
  • Customer invoicing
  • Supply ordering
  • Marketing
  • Lesson planning
  • Curriculum development
  • Classroom management
  • Student assessment
  • CPR and first aid
  • Classroom safety

Certification

  • TDLR Eyelash Extension Specialty License
  • 120-Hour TESOL & TEFL Certificate Course
  • National CPR Foundation Certificate (Infant-Child-Adult)
  • ANSI Accredited ServSafe Food Handler Certificate
  • John and Page Schreck Endowed Scholarship in Education

Languages

English Native, Korean Native, Spanish Intermediate

Volunteer Experience

  • UT Priscilla Pond Flawn Child & Family Laboratory (UT Lab), Austin, Texas, 2025-01...05, Developed and implemented literacy-focused lesson plans for kindergarten-aged children in a classroom setting. Designed engaging, age-appropriate activities to promote reading, writing, and language development. Collaborated with educators to align lessons with early childhood education best practices and support individual learning needs. (40 hours/semester)
  • At home, 1-on-1 Korean Tutor, Austin, Texas, 2022-02, 2022-04, Researched current trends in education theory and best practices for teaching Korean, Organized tutored environment to promote productivity and learning, Traveled to students’ home or school to conduct tutoring sessions. (5 hours/week)
  • H-mart Office, K-pop Music Coordinator, Austin, Texas, 2021-08, 2022-03, Implemented innovative strategies to engage audiences at K-pop Night! through interactive activities and current hit songs, Provided technical support and tips to management for better customer satisfaction, Developed musical playlists based on popularity, dancer requests, visuals on-screen, and sounds in a public environment. (5 hours/week)
  • Westwood High School, Office Aid, Austin, Texas, 2020-08, 2021-05, Maintained composure in dealing with conditions of urgency and in pressure situations, Interacted with staff to resolve issues or answer questions regarding services rendered by parents/students, Managed the reception area efficiently including welcoming guests upon arrival. (5 hours/week)
  • APA Foster Program (Cat), Foster Care Provider, Austin, Texas, 2020-12, 2021-01, Played, interacted and provided therapy for my rescue cat to reassure and relieve anxiety, Followed feeding instructions and schedules to provide accurate and thorough care, Administered medications in food to confirm proper intake, Responded promptly and appropriately to inquiries regarding available animals for adoption or fostering, (24 hours/ daily)
  • Austin Korean Presbyterian Church VBS Children's Program, Austin, Texas, 2016, Assisted with organizing and supervising daily activities for children during a month-long Vacation Bible School program. Responsibilities included helping with crafts, leading social games, supporting math/english lesson times, serving snacks and meals, and ensuring a safe and welcoming environment. Collaborated with other volunteers and staff to create a positive experience for all VBS participants and parents. (90 hours/month)

Timeline

Operations Coordinator (30 Hours/week)

Mai Mai Trading
09.2023 - Current

Cafe Barista

85c Bakery Cafe
08.2022 - 05.2023

Cosmetics Sales Associate

H-Mart at Lakeline
08.2021 - 05.2022

Online Seller (5 Hours/week)

Depop
09.2020 - Current

Associate in Science (A.S.) - Education Levels 8-12 Candidate

Austin Community College

Academy of Business and Industry -

Westwood High School

Bachelor of Science - Honors Education, Early Childhood-Grade 6 Esl Gen

University of Texas At Austin