Cedric Ross
Fort Worth
Summary
Customer Service professional with 13 years of experience. Proven track record in enhancing team performance and aligning with business objectives, fostering a strong sales culture. Skilled in delivering exceptional service, resolving customer inquiries, and driving operational efficiency in fast-paced environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Operations Assistant 3 Week Assignment
Randstad/DHL SENSATA/EXEL WAREHOUSE/ Bonded Warehouse
Fort Worth, TX
05.2026 - 07.2026
- Streamlined inventory management processes, ensuring timely and accurate stock levels.
- Coordinated logistics operations, optimizing delivery schedules for efficiency.
- Assisted in training new staff on operational procedures and safety protocols.
- Maintained compliance with safety regulations, enhancing workplace safety standards.
- Implemented process improvements that reduced operational delays and increased productivity.
- Monitored performance metrics to identify areas for workflow enhancement and cost reduction.
- Operated forklifts to move materials safely within warehouse environments.
- Operated electric pallet jack to efficiently transport goods within warehouse environment.
General Laborer 3 Week Assignment
Randstad/DHL FLUIDMASTER WAREHOUSE
Fort Worth, TX
05.2026 - 05.2026
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Completed tasks efficiently for timely project completion within set deadlines.
- Operated electric pallet jack to efficiently transport goods within warehouse environment.
- Operated forklifts to move and organize inventory efficiently in warehouse environment.
General Laborer 1 Month Assignment
Randstad/DHL LEGO WAREHOUSE
Fort Worth
04.2026 - 05.2026
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and enhance productivity.
- Conducted quality checks on incoming and outgoing shipments to ensure compliance.
- Assisted in training new hires on safety protocols and operational procedures.
- Implemented process improvements that reduced material handling time by 15%.
- Led daily team briefings to communicate goals and address operational challenges.
- Streamlined packaging operations, resulting in increased shipping accuracy and efficiency.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Customer Service Representative
Bridgecrest Financial
Fort Worth, TX
01.2026 - 03.2026
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Educated clients on financial products, enhancing understanding and usage of services.
- Collaborated with team members to streamline processes and improve service delivery.
- Documented customer interactions accurately in CRM system to maintain comprehensive records.
- Mentored new staff on best practices and company policies, fostering a collaborative environment.
- Analyzed customer feedback to identify areas for improvement and implement solutions effectively.
- Developed training materials for team members, improving knowledge retention and service consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shipping Assistant
KP STAFFING/Saddlecreek/Doterra
Fort Worth, TX
10.2025 - 12.2025
- Coordinated shipping schedules to ensure timely deliveries and optimal resource allocation.
- Managed inventory tracking using advanced warehouse management systems for accuracy and efficiency.
- Streamlined packaging processes, reducing material waste and improving overall workflow productivity.
- Assisted in training new staff on operational procedures and safety protocols to enhance team performance.
- Led initiatives to optimize shipping routes, resulting in reduced transit times and cost savings.
- Implemented quality control checks to maintain high standards of shipment integrity and compliance regulations.
- Collaborated with other departments to resolve any issues related to orders, invoicing, or product availability.
- Enhanced shipment processing by organizing and maintaining accurate shipping documents.
- Prepared necessary documentation for international shipments while complying with customs requirements and regulations.
Drone Operator
Wing
Fort Worth, TX
04.2025 - 10.2025
- Operated drones for precise deliveries, ensuring adherence to safety protocols and regulatory compliance.
- Conducted pre-flight inspections, monitoring equipment functionality to guarantee operational readiness.
- Executed flight plans efficiently, optimizing delivery routes to enhance service speed and reliability.
- Collaborated with team members to troubleshoot technical issues, improving overall operational efficiency.
- Trained new operators on drone handling procedures and safety measures, fostering a culture of safety and excellence.
Energy Advisor
CPS Energy
San Antonio, TX
10.2023 - 03.2025
- Evaluate insulation levels in residential properties, recommending upgrades that enhance comfort and reduce heating expenses.
- Facilitate coordination among stakeholders to ensure timely completion of energy efficiency projects.
- Exceed sales targets by delivering exceptional customer service and staying informed on industry trends and technologies.
Assembly Line Leader
Loves Travel Center
Elmendorf, TX
03.2023 - 10.2023
- Conducted root cause analysis on defects and implemented corrective actions to prevent reoccurrence in the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
Supervisor of Operations
Vsr Transportation Inc
San Antonio, Texas
02.2022 - 03.2023
- Established effective working relationships with staff, vendors, and administrators to enhance operational efficiency and collaboration.
- Guided continuous improvement in employee development by identifying needs and implementing targeted training programs.
- Reviewed accounting reports to monitor expenditures and initiated policy, staffing, and procedural changes to optimize operations.
Tax Preparer
TurboTax
San Antonio, TX
02.2021 - 02.2022
- Analyzed financial records to ensure the accuracy of tax returns and compliance with regulations.
- Delivered exceptional customer service by addressing client concerns promptly and maintaining composure during peak tax season.
- Preserved confidentiality of sensitive client information, enhancing trust and client loyalty.
Shift Manager
Wendys Muy Foods/Square Patty
San Antonio, Texas
10.2020 - 10.2021
- Administered HR policies and compliance measures, ensuring adherence to safety and quality assurance standards.
- Supervised and guided hourly and temporary staff, providing direction and optimizing work processes.
- Resolved customer inquiries and complaints effectively, restoring satisfaction through exceptional service.
Customer Service Coordinator
Saddlecreek Logistics
06.2017 - 06.2019
- Maintained accurate inventory records to ensure timely stock replenishment and prevent product shortages.
- Operated efficiently under pressure during peak periods, effectively prioritizing tasks to meet operational demands.
- Demonstrated a strong commitment to detail-oriented work, contributing to enhanced operational efficiency.
Shift Supervisor
Wendys/Emerald Foods
Fort Worth, TX
10.2015 - 06.2019
- Trained new employees and delegated daily tasks, ensuring efficient workflow and team productivity.
- Completed store opening and closing procedures, balancing tills, and maintaining accuracy in financial transactions to minimize discrepancies.
- Addressed and resolved customer inquiries and concerns, contributing to enhanced customer satisfaction and store reputation.
Stock Room Associate
Mouser Electronics
Mansfield, TX
08.2014 - 09.2015
- Verified and located products using both manual checks and hand-held equipment, ensuring accuracy in product handling and placement.
- Minimized shipping errors by conducting thorough inspections of outgoing packages and labels, while effectively managing the loading and unloading of goods using pallet jacks and dollies.
Wastewater Treatment Operator
Cintas
Fort Worth, TX
06.2013 - 08.2014
- Resolved complex issues within wastewater treatment systems, effectively minimizing downtime and ensuring operational continuity.
- Trained new operators in equipment operation and regulatory compliance, fostering a knowledgeable team environment.
Department Manager, Inventory Control Associate, Customer Service Manager, Site
Walmart
04.2010 - 10.2013
- Managed department operations, focusing on inventory control and customer service, utilizing expertise in Softeon WMS and BMS to streamline processes and improve efficiency.
- Collaborated with cross-functional teams to enhance site performance and ensure exceptional customer service, leveraging system knowledge for operational improvements.
Shipping and Receiving Clerk
Ecolab
Fort Worth, TX
11.2012 - 06.2013
- Managed the receipt and distribution of incoming shipments, ensuring accurate comparison of contents against records and efficient transmission to appropriate departments.
- Minimized shipping errors by conducting thorough inspections of outgoing packages and meticulously verifying labels.
Education
High School - General Education
R.L. Paschal High School
Fort Worth, Texas06.2010
Skills
- Organizational Skills
- Computer Literacy
- Works as a Team Player
- Fast Learner
- Great Communication Skills
- Very Dependable
- Research Abilities
- Bi-Lingual Spanish
- Read, Write, and Translate
- SMART System
- Warehouse Management System (WMS)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- RF Scan Gun
- RDT
- Leadership
- Customer Service
- Insurance Sales
- Mentoring
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Operational reporting
- Workflow optimization
- Administrative support
- Work Planning and Prioritization
- Clerical support
- Inventory management
- Organizational management
- Event coordination
- Policy and procedure adherence
- Project coordination
- Efficiency improvement
- Inventory purchasing
- Document management
- Document preparation
- Hiring and training
- Office supply management
- Event management
- Recordkeeping
- Performance monitoring
- Employee scheduling
- Delegating work
- Supply ordering
- Inventory counting
- Onboarding and orientation
- Project planning
- Meeting planning
- Record preparation
- Schedule coordination
- Performance tracking
Languages
Spanish
Native or Bilingual
Timeline
Operations Assistant 3 Week Assignment
Randstad/DHL SENSATA/EXEL WAREHOUSE/ Bonded Warehouse
05.2026 - 07.2026
General Laborer 3 Week Assignment
Randstad/DHL FLUIDMASTER WAREHOUSE
05.2026 - 05.2026
General Laborer 1 Month Assignment
Randstad/DHL LEGO WAREHOUSE
04.2026 - 05.2026
Customer Service Representative
Bridgecrest Financial
01.2026 - 03.2026
Shipping Assistant
KP STAFFING/Saddlecreek/Doterra
10.2025 - 12.2025
Drone Operator
Wing
04.2025 - 10.2025
Energy Advisor
CPS Energy
10.2023 - 03.2025
Assembly Line Leader
Loves Travel Center
03.2023 - 10.2023
Supervisor of Operations
Vsr Transportation Inc
02.2022 - 03.2023
Tax Preparer
TurboTax
02.2021 - 02.2022
Shift Manager
Wendys Muy Foods/Square Patty
10.2020 - 10.2021
Customer Service Coordinator
Saddlecreek Logistics
06.2017 - 06.2019
Shift Supervisor
Wendys/Emerald Foods
10.2015 - 06.2019
Stock Room Associate
Mouser Electronics
08.2014 - 09.2015
Wastewater Treatment Operator
Cintas
06.2013 - 08.2014
Shipping and Receiving Clerk
Ecolab
11.2012 - 06.2013
Department Manager, Inventory Control Associate, Customer Service Manager, Site
Walmart
04.2010 - 10.2013
High School - General Education
R.L. Paschal High School