Ileana Larkin
Lawrence,KS
Summary
Motivated team leader skilled in organizing community-building activities and training staff. Committed to fostering collaboration and delivering exceptional service, with a focus on time management and reliability.
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Overview
2027
2027
years of professional experience
Work History
College Resident Assistant 40 Hours a Week
Haskell Indian Nations
Lawrence, KS
12.2023 - Current
- Facilitated resident engagement through organized events and activities, enhancing community cohesion.
- Provided support to residents in conflict resolution, promoting a harmonious living environment.
- Implemented conflict mediation strategies, fostering effective communication among diverse resident populations.
- Developed and maintained positive relationships with residents, ensuring consistent support and accessibility.
Student Resident Assistant 20 Hours a Week
Haskell Indian Nations
Lawrence, KS
04.2018 - 05.2022
- Facilitated conflict resolution among residents to promote a harmonious living environment.
- Organized community-building activities to enhance resident engagement and cooperation.
- Provided support during orientation events, assisting new students in acclimating to campus life.
- Monitored compliance with housing policies, ensuring a safe living environment for residents.
Casino Gaming Host 40 Hours a Week
Fort Hall Casino
Fort Hall, Id
11.2015 - 06.2017
- Cultivated relationships with high-value players to enhance loyalty and engagement.
- Coordinated VIP events and promotions, ensuring exceptional guest experiences.
- Monitored gaming floor activities to identify trends and customer preferences.
- Provided personalized service by addressing player needs and feedback promptly.
HR Receptionist/Info Clerk 40 Hours a Week
Fort Hall Casino
Fort Hall, ID
09.2010 - 11.2015
- Resolved guest inquiries and complaints efficiently, enhancing customer satisfaction.
- Maintained an organized front desk area, ensuring seamless operations during peak hours.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Supported HR activities by assisting with the recruitment process, including scheduling interviews and organizing candidate information.
Players Club Supervisor 40 Hours a Week
Fort Hall Casino
Fort Hall, Id
2008 - 2010
- Supervised daily operations of Players' Club, ensuring smooth guest interactions and service quality.
- Trained new staff on policies, procedures, and customer engagement techniques to enhance team performance.
- Implemented loyalty program initiatives to increase member participation and satisfaction levels.
- Resolved guest inquiries and issues promptly, maintaining high standards of customer service excellence.
- Collaborated with marketing team to promote events and special offers to Players' Club members effectively.
- Monitored compliance with gaming regulations and internal policies to mitigate risks and ensure safety.
- Analyzed feedback from members to identify areas for improvement in club offerings and services.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
Cage Shift Supervisor 40 Hours a Week
Fort Hall Casino
Fort Hall, Id
2006 - 2008
- Supervised cash handling procedures to ensure compliance with gaming regulations.
- Coordinated team schedules to optimize staffing levels during peak operational hours.
- Trained new staff on casino protocols and customer service standards.
- Resolved customer inquiries and disputes effectively to maintain high satisfaction levels.
- Monitored and coordinated activities of cage personnel to maintain the integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain an accurate account of assigned banks.
- Contributed to a positive work atmosphere by displaying strong leadership qualities while fostering professional growth within the team.
- Maintained a secure environment by enforcing company policies, gaming regulations, and internal controls related to the cage area.
- Contributed to a positive corporate image by maintaining a professional demeanor at all times, treating customers and staff with respect and courtesy.
- Managed cashiers' breaks effectively, ensuring adequate coverage during peak hours without compromising efficiency or customer service quality.
- Facilitated smooth shift transitions by effectively managing cage operations during changeover periods.
- Ensured accurate documentation of all transactions by diligently supervising cashiers and verifying cash handling procedures.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Oversaw currency exchange requests for customers, confirming the provision of requested combinations of bills and coins.
Bingo Floorworker/Supervisor 40 Hours a Week
Fort Hall Casino
Fort Hall, Id
08.1996 - 2006
- Maintained cleanliness and organization in assigned areas to enhance safety standards.
- Trained new staff on operational procedures and customer service protocols.
- Stood for long hours, lifted heavy loads, and maintained a fast pace.
- Aided colleagues with training new employees by sharing best practices and offering guidance when necessary.
- Delegated tasks among team members during busy shifts, managing workload effectively while meeting deadlines under pressure.
- Performed accurate inventory counts, ensuring appropriate stock levels for high-demand products.
- Supervised 6 employees and met production standards, as well as handled training and performance issues.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Assisted customers with inquiries, providing prompt and friendly service.
Education
Master of Science - Tribal Administration And Governance
University of Minnesota
Duluth, MN05-2025
Skills
- Software knowledge
- VIP Relations
- Rewards Distribution
- Teamwork
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Interpersonal communication
- Staff training
- Written communication
- Policy enforcement
- Employee scheduling
Timeline
College Resident Assistant 40 Hours a Week
Haskell Indian Nations
12.2023 - Current
Student Resident Assistant 20 Hours a Week
Haskell Indian Nations
04.2018 - 05.2022
Casino Gaming Host 40 Hours a Week
Fort Hall Casino
11.2015 - 06.2017
HR Receptionist/Info Clerk 40 Hours a Week
Fort Hall Casino
09.2010 - 11.2015
Bingo Floorworker/Supervisor 40 Hours a Week
Fort Hall Casino
08.1996 - 2006
Players Club Supervisor 40 Hours a Week
Fort Hall Casino
2008 - 2010
Cage Shift Supervisor 40 Hours a Week
Fort Hall Casino
2006 - 2008
Master of Science - Tribal Administration And Governance
University of Minnesota