Dorian Rodriguez
West Palm Beach,FL
Summary
Dynamic professional with a proven track record of enhancing system efficiency and customer satisfaction at AT&T through expert installation and troubleshooting. Adept at fostering teamwork and managing relationships, I bring a blend of technical proficiency and persuasive communication. Demonstrated ability to quickly master new technologies, ensuring seamless integration and operational excellence. Strong professional knowledge of computers systems and programming languages with a foreign Bachelor's Degree in Computer Science. Passionate about technology, coding and seeking growth in the IT career.
Adept at leveraging expertise in software development and electronic troubleshooting, I significantly enhanced system efficiency at Factory 9th Of April. My strong communication skills and proficiency in technology fostered team collaboration and streamlined project outcomes. Achievements include pioneering digital database migration, underpinning my ability to adapt and excel in fast-paced environments.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Internet Installation Technician (40-45 Hours/week)
AT&T
03.2024 - Current
- Performed 2 to 3 new internet installations per day, setting up new equipment and systems according to company standards.
- Specialized in installing the latest internet technologies such as high speed fiber for residential and commercial customers.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Ensured optimal network performance, conducting detailed assessments and adjustments as needed.
- Streamlined installation processes, reducing setup time for high-speed internet services.
- Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.
- Mastered use of diagnostic tools to swiftly identify and resolve technical issues, minimizing downtime.
- Tested systems, noting issues and completing preventive maintenance.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Sales Associate (50 Hours or More/week)
Mike Maroone Chevrolet
02.2023 - 03.2024
- Dealt effectively with up to 15 customers per day, in a courteous and tactful manner providing excellent communication and customer service skills.
- Developed the ability to gather concise information through questioning, observation, and examination of documents to determine the customer's eligibility to obtain a loan.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Trained new employees guiding them through the sales process and teaching them how to conduct themselves in a professional manner.
- Developed skills in de-escalating situations with upset, rude or argumentative customers in a polite and professional manner, maintaining composure in these stressful situations.
- Assisted regularly and successfully completed classroom training to keep up with new vehicles models and technologies, as well as training in communications skills targeting customers common objections and to determine financial eligibility for an auto loan.
- Quickly learned and applied on-the-job instructions from managers on how to properly deal with customers issues and objections when making a decision on buying a vehicle.
- Resolved customer concerns regarding loan financing and warranties.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Sales Associate Specialist (50 Hours or More/week)
Off Lease Only
12.2020 - 02.2023
- Similar skills, duties and responsibilities as the ones mentioned for my current employment.
Contruction Worker (45-50 Hours/week)
Private Contractor
11.2020 - 12.2020
- Installed doors on new construction sites.
- Extensive use of different power tools.
- Played as team member helping others in their duties.
Sales Associate (50 Hours or More/week)
Nissan I-95 (former Nissan Blue Heron)
09.2020 - 11.2020
- Similar skills, duties and responsibilities as the ones mentioned for my current employment.
Sales Associate (50 Hours or More/week)
HGreg
05.2020 - 08.2020
- Similar skills, duties and responsibilities as the ones mentioned for my current employment.
Sales Associate (50 or More Hours/week)
Off Lease Only
07.2018 - 03.2020
- Similar skills, duties and responsibilities as the ones mentioned for my current employment.
Dealership Inventory Associate (40-45 Hours/week)
Off Lease Only
03.2017 - 07.2018
- Responsible of maintaining all vehicles labeled, organized and in good standing according to business standards.
- Increased the organization of dealership inventory through effective teamwork, clear communication, and collaboration with colleagues.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Performed data entry and completed proper paperwork.
Store Inventory Associate (40-45 Hours/week)
El Bodegon Supermarket #4
02.2016 - 02.2017
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Reduced stock shortages by closely monitoring inventory levels and promptly reordering when necessary.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
- Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
- Collaborated with purchasing team to optimize order quantities based on sales trends and historical usage patterns, avoiding overstocking or stockouts.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Maintained inventory count, tracked usage, and documented variances.
- Managed inventory storage in clean and organized fashion.
English and Programming Teacher (40 Hours/week)
National Institute "Josefa Toledo De Aguerri" INTAE
04.2014 - 07.2015
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
IT Tech and Software Developer (40 Hours/week)
Factory 9th Of April
09.2012 - 02.2014
- Programmed and engineered new software to migrate physical/paper data bases into digital information and digital data bases.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs.
Education
Bachelor Of Computer Science - Computer Programming
University Marta Abreu Las Villas
CubaSkills
- Proficiency in computers, software and electronic devices
- Experience in troubleshooting electronic devices
- Teamwork
- Strong Communication and Interpersonal Skills
- Relationship management
- Time management
- Team Collaboration
- Fast learner of new technologies
- Persuasive Communication Style
- Excellent Written and Verbal Communication
- Clean driving record Sharp driving skills, good driving reflexes and focused driver
Timeline
Internet Installation Technician (40-45 Hours/week)
AT&T
03.2024 - Current
Sales Associate (50 Hours or More/week)
Mike Maroone Chevrolet
02.2023 - 03.2024
Sales Associate Specialist (50 Hours or More/week)
Off Lease Only
12.2020 - 02.2023
Contruction Worker (45-50 Hours/week)
Private Contractor
11.2020 - 12.2020
Sales Associate (50 Hours or More/week)
Nissan I-95 (former Nissan Blue Heron)
09.2020 - 11.2020
Sales Associate (50 Hours or More/week)
HGreg
05.2020 - 08.2020
Sales Associate (50 or More Hours/week)
Off Lease Only
07.2018 - 03.2020
Dealership Inventory Associate (40-45 Hours/week)
Off Lease Only
03.2017 - 07.2018
Store Inventory Associate (40-45 Hours/week)
El Bodegon Supermarket #4
02.2016 - 02.2017
English and Programming Teacher (40 Hours/week)
National Institute "Josefa Toledo De Aguerri" INTAE
04.2014 - 07.2015
IT Tech and Software Developer (40 Hours/week)
Factory 9th Of April
09.2012 - 02.2014
Bachelor Of Computer Science - Computer Programming
University Marta Abreu Las Villas
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Additional Information
Additional experience/skills:
- Knowledge in construction work
- Knowledge in carpentry and powertools
- Basic knowledge in electric circuits
- Knowledge of Spanish slangs and local vocabulary of all countries of Latin America and Spain.
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