John Hurley
Kansas City,MO
Summary
Secret security clearance and Security+ certified Information Technology Professional with four years of hands on technical issue remediation, customer face-to-face interactions, and military operations support.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist 40 Hours/Week
US Army TRADOC CGSC ATSD
Ft. Leavenworth, KS
10.2018 - Current
- Configured, tested, and implemented security patches on end-user systems
- Resolved critical level tickets for the CGSC Commandant, Chief of Staff, and other VIPs
- Managed and maintained CGSC’s NIPR network and Active Directory
- Managed the installation, system fixes, and security updates on over 4000 systems in 125 classrooms and 110 offices
- Imaged machines with the Network Enterprise Center (NEC) Secure Host Baseline and repudiated issues that would make systems non-compliant with security standards
- Preformed life-cycle replacement of 1024 systems
- Used ticketing systems to manage and process support actions and requests to ensure users who require additional support are addressed in a timely manner
- Identified methods for servicing customers that allowed operations to maintain standard within the realm of Information Technology
- Provided support to the CGSC as a Tier I and Tier 2 Help Desk Technician by resolving issues with over 4000 pieces of equipment in person, over the phone, and through remote access of the client system
- Assisted users on their NIPR and MCNET systems by providing technical assistance through troubleshooting and teaching solutions when possible
- Used, troubleshot, and taught user's to operate Crestron Electronics AV systems
- Supported users on NIPR and MCNET systems with peripheral devices
- Lead a small team of techs in yearly LCR as both contract Site-Lead and alternate Site-Lead
- Trained new techs on current processes, policies, and equipment
Information Technology Specialist 16 Hours/ Month
U.S. Army Reserve
Belton, MO
08.2017 - 05.2018
- Ensured proper installation of cables, operating systems and software
- Maintained records of daily data communication transactions, problems and remedial actions taken
- Trained users in the proper use of hardware or software
- Escalated unresolved issues to appropriate level
- Deployed and utilized equipment for the support of field operations
Aviation Operations Specialist 16 Hours/Month
U.S. Army National Guard
Whiteman AFB, MO
05.2011 - 05.2016
- Utilized computer systems to track, assist, and relay messages to and from AH-64D
- Sorted and routed incoming correspondence and messages
- Trained in the use of tear gas and explosives
- Served as custodian of classified documents
- Prepared documents for destruction
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
Parts Salesman 40 Hours/Week
Kansas City Freightliner
Kansas City, MO
04.2015 - 02.2018
- Used multiple computer software programs to research and identify parts for walk-in and phone customers.
- Greeted customers in a timely fashion while quickly determining their needs
- Provided quick and accurate parts delivery while maintaining communication with the dispatcher on time to the next drop-off
- Contacted other store locations to determine merchandise availability
- Built relationships with customers to increase likelihood of repeat business
- Escalated unresolved issues to appropriate level
- Evaluated and conducted technical and functional research and analysis
Skills
- Comp-TIA Security Certified
- Four years of Tier 1 and 2 technical support experience (Including hardware diagnostics and security patching)
- Microsoft O365, Dameware, RDP, and Windows 10 familiarity
- Experienced with communication and training of both civilian and military officer personnel on technology
- Four years of help desk and user facing IT support
- End-user system and network switch troubleshooting and setup
- Experience with leading teams to meet contractual standards by remediating issues accurately and maintaining hardware and software to facilitate operational readiness
- Familiarity with BMC Remedy
- DOD 85701 Certification Compliant
References
References can be provided upon request.
Timeline
Information Technology Specialist 40 Hours/Week
US Army TRADOC CGSC ATSD
10.2018 - Current
Information Technology Specialist 16 Hours/ Month
U.S. Army Reserve
08.2017 - 05.2018
Parts Salesman 40 Hours/Week
Kansas City Freightliner
04.2015 - 02.2018
Aviation Operations Specialist 16 Hours/Month
U.S. Army National Guard
05.2011 - 05.2016
Similar Profiles
Corey JohnsonCorey Johnson
Command Food Service Technician at US Army Training and Doctrine Command (TRADOC)Command Food Service Technician at US Army Training and Doctrine Command (TRADOC)
Shanda Misse NdongShanda Misse Ndong
SUPERVISORY FINANCIAL SYSTEMS SPECIALIST at Department of the Army; TRADOC G 3/5/7, SATFASUPERVISORY FINANCIAL SYSTEMS SPECIALIST at Department of the Army; TRADOC G 3/5/7, SATFA
Shivon PalominoShivon Palomino
Security Supervisor at US Army TRADOCSecurity Supervisor at US Army TRADOC
Kaylee SchmoheKaylee Schmohe
Cardiovascular Student Sonographer at Research Medical CenterCardiovascular Student Sonographer at Research Medical Center
Christine GrahamChristine Graham
Assistant Manager at Unique ManagementAssistant Manager at Unique Management