Audrey Ortiz
Fort Worth,TX
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Northwest ISD
01.2024 - Current
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Monitored students to enforce proper use of resources.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Paraprofessional
Eagle-Mountain Saginaw ISD
08.2017 - 01.2024
- Assisted in collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Monitored students in computer lab to enforce proper use of resources.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Supervisor
CVS Pharmacy
05.2015 - 08.2017
- Lead a 10 person staff and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitored workflow to improve employee time management and increase productivity.
- Optimized customer experience by delivering superior services and effectively store issues.
- Conducted routine inspections to check quality and compliance with established specifications.
Customer Service Representative
World Finance Corporation
01.2011 - 09.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer payments and cash drawer. Workedrked collections.
- Analyzed credit reports.
Education
Bachelor of Science - General Studies
University of North Texas
Denton, TX05.2025
Associate of Arts - General Studies
Tarrant County College District
Fort Worth, TX08.2023
Skills
- Reading and Writing Support
- Activity Oversight
- IEP compliance
- Organizational and Planning Skills
- Teacher Assistance
- Adaptive technology
- Calm and Patient Demeanor
- Communicating with Parents and Teachers
Timeline
Paraprofessional
Northwest ISD
01.2024 - Current
Paraprofessional
Eagle-Mountain Saginaw ISD
08.2017 - 01.2024
Supervisor
CVS Pharmacy
05.2015 - 08.2017
Customer Service Representative
World Finance Corporation
01.2011 - 09.2012
Bachelor of Science - General Studies
University of North Texas
Associate of Arts - General Studies
Tarrant County College District