Audrey Parrish
Memphis,TN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied and returning with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task, knowledgeable about scheduling, money-handling, and team management. Eager to develop professionally.
Overview
5
5
years of professional experience
Work History
Shift Manager
OBO Pizza
07.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Promoted positive work environments through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Seasonal Worker
Macy's
11.2020 - 02.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within the group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Managed to get 3 credit card sign-ups a day.
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Lifted up to 15 pound boxes at once.
Education
Bachelor of Science - Information Technology
University of Memphis
Memphis, TN05.2025
Diploma - Science and Technology program's computer science track
Charles H. Flowers High School
Springdale, MD05.2020
Skills
- Adaptability & Confidentiality
- Willingness to Learn
- Microsoft Office 365
- Cash Handling
- Tech-Savvy
- Problem Solving & Data Entry
- Decision-Making
- Google Suites
- Organization & Leadership
- Customer Service
- Problem-Solving
- Critical Thinking
Awards
- 3rd place in Baltimore IEEE Robotics Competition
- Honor Roll
- Principal's Honor Roll
- Dean's List
Timeline
Shift Manager
OBO Pizza
07.2023 - 12.2023
Seasonal Worker
Macy's
11.2020 - 02.2021
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2018 - 03.2020
Bachelor of Science - Information Technology
University of Memphis
Diploma - Science and Technology program's computer science track
Charles H. Flowers High School
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