AUDREY PREER
Fairburn,GA
Summary
Service-oriented professional skilled in delivering assistance across government, education, and transportation sectors. Expertise includes guiding citizens through applications, records, tax inquiries, and payment transactions. Holder of a Commercial Driver's License (CDL) with strong knowledge of traffic laws and safety protocols. Familiar with technology applications, electronic records, and customer service systems, ensuring clarity in communication and accuracy in task execution.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Shuttle Driver / Administrative Assistant
Achievers Academy
East Point, Georgia
03.2023 - 05.2026
- Transported students safely while adhering to traffic laws and safety protocols, maintained accurate transportation records, and communicated schedules and updates to parents.
- Delivered daily customer service to parents, guardians, students, and visitors by addressing inquiries, resolving concerns, and facilitating school and transportation needs.
- Collected and processed customer payments using cash and credit cards, maintained accurate transaction records, and handled financial information with confidentiality and attention to detail.
- Performed daily reconciliation of cash and payment transactions, verified totals for accuracy, and maintained organized financial and administrative records.
- Used Microsoft Word, Excel, PowerPoint, email, and internet-based systems to maintain information, prepare documents, communicate with families, and complete administrative responsibilities.
Customer Service Representative
Internal Revenue Service (IRS)
Newnan, Georgia
08.2021 - 04.2022
- Assisted taxpayers by telephone with questions regarding rejected tax returns, delayed refunds, return status, and other tax-account concerns.
- Guided taxpayers in correcting errors and resolving issues, ensuring tax returns were accepted and properly processed.
- Researched taxpayer accounts using government systems to identify issues and explain processing delays or rejected returns, enabling timely resolution.
- Reviewed account information and documentation for accuracy while following federal procedures and protecting confidential taxpayer information.
- Clarified complex information in understandable terms, enhancing customer experience in a high-volume telephone environment.
- Performed work remotely while maintaining effective communication with team members.
Front Desk / Customer Service Representative
Department of Human Services (DHS)
Decatur, Georgia
09.2016 - 07.2021
- Delivered face-to-face customer service at front desk, assisting citizens with inquiries and access to public assistance programs.
- Answered incoming telephone calls, responded to general questions, provided application and case-related guidance, and directed customers to appropriate resources.
- Guided customers in completing forms and understanding required documentation, ensuring professionalism while managing confidential personal information.
- Received applications and supporting documents, reviewed submissions for basic completeness, and directed information to the appropriate staff or program area for processing.
- Utilized government computer systems and electronic records to retrieve information, document customer interactions, and facilitate daily office operations.
Airport Shuttle Driver
Atlanta, Georgia
10.2014 - 08.2016
- Transported passengers between airport terminals, parking facilities, and designated locations, ensuring safety by adhering to traffic laws and defensive-driving practices.
- Maintained strict pickup and drop-off schedules, efficiently navigating congested airport traffic and adapting to changing conditions.
- Delivered professional face-to-face customer service to a high volume of airport passengers, answering questions and providing information regarding stops, routes, schedules, and transportation procedures.
- Assisted customers with luggage and boarding while providing a courteous and professional experience throughout their transportation.
- Conducted pre-trip vehicle inspections and monitored vehicle conditions to identify safety or operational concerns before transporting passengers.
School Bus Driver
CPS Transportation / Phenix City Schools Transportation Department
Phenix City, Alabama
01.2008 - 08.2014
- Operated a commercial school bus along assigned routes while complying with traffic laws, transportation regulations, and established student safety requirements.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and readiness for operation.
- Monitored student conduct and addressed potentially unsafe situations by providing clear instructions on boarding, exiting, seating, and safety.
- Maintained accurate route and passenger information, communicating transportation issues or changes to dispatchers and school administrators.
- Responded appropriately to traffic, weather, passenger, and emergency situations while maintaining control of the vehicle and prioritizing passenger safety.
Education
High School Diploma -
Shaw High School
01-1983
Early Child Care & Education/ Sociology
Atlanta Area Technical College
AS - Social Welfare
Clark Atlanta University
Skills
- Transportation Safety
- Transportation logistics
- In-person customer service
- Payment processing
- Cash handling
- Records processing
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Digital Communication
Personal Information
- Title: Customer Service | Government Services | CDL Transportation Professional
- Driving License: Commercial Driver's License (CDL)
Certification
Commercial Driver's License (CDL)
Timeline
Shuttle Driver / Administrative Assistant
Achievers Academy
03.2023 - 05.2026
Customer Service Representative
Internal Revenue Service (IRS)
08.2021 - 04.2022
Front Desk / Customer Service Representative
Department of Human Services (DHS)
09.2016 - 07.2021
Airport Shuttle Driver
10.2014 - 08.2016
School Bus Driver
CPS Transportation / Phenix City Schools Transportation Department
01.2008 - 08.2014
High School Diploma -
Shaw High School
Early Child Care & Education/ Sociology
Atlanta Area Technical College
AS - Social Welfare
Clark Atlanta University