Audrey Rhodes
Goodlettsville,Tennessee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Experience Agent
Audi Nashville
Brentwood, TN
02.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Exhibit ethical behavior, provide the highest degree of guest satisfaction.
- Assist in ordering special ordered parts for customers.
Server
Sand Trap
Hendersonville, TN
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
The Lost Cajun
Hendersonville, TN
10.2019 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Johnny Londoff Chevrolet
Ferguson, MO
01.2015 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General -
Lewis And Clark Community College
Godfrey, ILReal Estate
TREES
Nashville, TN05.2023
General -
Civic Memorial High School
Bethalto, IL05.2005
Skills
- Call center experience
- Database research
- Recordkeeping strengths
- Customer service
- Multi-line phone systems
Timeline
Customer Experience Agent
Audi Nashville
02.2024 - Current
Server
Sand Trap
01.2023 - 02.2024
Server
The Lost Cajun
10.2019 - 12.2023
Customer Service Representative
Johnny Londoff Chevrolet
01.2015 - 10.2019
General -
Lewis And Clark Community College
Real Estate
TREES
General -
Civic Memorial High School