Shanna Keita
Atlanta,GA
Summary
Assisted clients by resolving issues and building relationships over 8 years in customer service.,Utilized Salesforce and various applications for accurate billing and processing of insurance endorsements.,Committed to high performance and achieving effective
Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Verizon
Atlanta, GA
02.2026 - Current
- Facilitated customer issue resolution through clear communication and practical problem-solving skills.
- Provided assistance to customers with service inquiries, delivering accurate information and timely solutions.
- Recorded customer interactions in CRM systems, ensuring precise documentation for future needs.
Registration Coordinator
TAG MedStaffing
Atlanta, GA
02.2025 - 06.2025
- Processed 100-150 registrations daily, ensuring accuracy and compliance
- Completed personal assistants' profiles, enhancing operational efficiency
- Supported temporary staffing needs, boosting client satisfaction
Field Sales Representative
Encore promotions
Dunwoody, GA
05.2024 - 01.2025
- Conducted product demos, enhancing client engagement
- Built client rapport through active listening
- Collaborated with teams for seamless project execution
Enrollment Specialist
ChartSpan
Atlanta, GA
10.2021 - 03.2024
- Articulate patient copay obligations
- Conduct 100-150 outbound calls daily
- Adhere to CMS and compliance and regulations
- Provide data entry and guidance to candidates
Business Development Representative
Google
Atlanta, GA
08.2020 - 09.2021
- Spearheaded 60-100 outbound calls daily, enhancing lead engagement.
- Delivered tailored solutions, resolving complex customer needs.
- Utilized CRM systems like Salesforce for seamless operations.
- Conducted effective cold calls, boosting client acquisition.
- Excelled in call center metrics, surpassing KPIs.
Education
Bachelor's - Psychology
Stillman College
Tuscaloosa, AL05.2020
Skills
Call center and customer support
Sales experience within healthcare
Active listening
Call center experience
Windows
Medical billing
CRM software
Problem-solving
Leadership
Relationship building
Customer support
Clinical insurance billing documentation
Customer relationship management (CRM) systems (technically supported)
Documentation review
Certification
Non-CDL Class C
Languages
English
Timeline
Customer Experience Agent
Verizon
02.2026 - Current
Registration Coordinator
TAG MedStaffing
02.2025 - 06.2025
Field Sales Representative
Encore promotions
05.2024 - 01.2025
Enrollment Specialist
ChartSpan
10.2021 - 03.2024
Business Development Representative
Google
08.2020 - 09.2021
Bachelor's - Psychology
Stillman College