Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Kaltz

Lake Orion,MI

Summary

Dynamic Customer Experience Agent with a proven track record at One10 Marketing, excelling in complaint handling and technical support. Adept at guiding customers through complex processes while enhancing satisfaction. Strong problem-solving skills complemented by effective communication, ensuring seamless operations and improved service delivery. Committed to achieving operational excellence in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Customer Experience Agent

One10 Marketing
02.2017 - 08.2025

Prepared notifications outlining legal obligations for repossession cases.

Guided customers through vehicle redemption processes.

Monitored auction inventory for repossessed vehicles.

Partnered with DMV's and municipalities to facilitate tax bill abatement.

Support Accounts Payable operations.

Handled diverse cashiering responsibilities, including Charge Offs and Repossession processing.

Delivery Manager

Home Depot
07.2015 - 02.2017
  • Led cross-functional teams to enhance delivery processes and improve customer satisfaction.
  • Implemented inventory tracking systems to optimize stock management and reduce delays.
  • Developed training programs for staff on safety protocols and operational efficiencies.
  • Streamlined communication channels between departments to facilitate timely project updates.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.

Professional Truck Driver

Mad Truckin'
08.2011 - 05.2015
  • Trained new drivers on company protocols and best practices for safe driving operations.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.

Professional Truck Driver

Marten Transport
08.2011 - 12.2011
  • Ensured timely deliveries by navigating diverse road conditions and traffic patterns efficiently.
  • Implemented fuel-efficient driving techniques to minimize costs and enhance performance standards.
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.

Professional Truck Driver

Stevens Transport
01.2010 - 10.2011
  • Operated commercial vehicles in compliance with safety regulations and company policies.
  • Conducted pre-trip inspections to ensure vehicle readiness and safety standards were met.
  • Managed route planning to optimize delivery schedules and reduce transit times.
  • Maintained accurate logs of driving hours, mileage, and vehicle maintenance records.
  • Communicated effectively with dispatch to provide updates on deliveries and issues encountered.
  • Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
  • Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.

Center Operations Assistant

Chrysler Financial Co., LLC
01.2000 - 06.2008

Prepared notifications outlining legal obligations for repossession cases.

Guided customers through vehicle redemption processes.

Monitored auction inventory for repossessed vehicles.

Partnered with DMV's and municipalities to facilitate tax bill abatement.

Support Accounts Payable operations.

Handled diverse cashiering responsibilities, including Charge Offs and Repossession processing.

Education

High School Diploma - General Studies

Lake Orion High School
Lake Orion, MI
06.1998

Business

Northwood University
Midland, Michigan, MI

Skills

  • Complaint handling
  • Call center experience
  • Technical support
  • Escalated call handling
  • Customer service
  • Multi-line phone systems

Timeline

Customer Experience Agent

One10 Marketing
02.2017 - 08.2025

Delivery Manager

Home Depot
07.2015 - 02.2017

Professional Truck Driver

Mad Truckin'
08.2011 - 05.2015

Professional Truck Driver

Marten Transport
08.2011 - 12.2011

Professional Truck Driver

Stevens Transport
01.2010 - 10.2011

Center Operations Assistant

Chrysler Financial Co., LLC
01.2000 - 06.2008

High School Diploma - General Studies

Lake Orion High School

Business

Northwood University
Keith Kaltz