Audrey Romero
Litchfield Park,AZ
Summary
Highly innovative and proactive with customer service, seeking a position with American Airlines as a flight attendant where my skills, training, and professional qualities will contribute to a winning team.
Overview
31
31
years of professional experience
Work History
Floral and event planning/customer service
Elegant By Design
Fountain Valley, CA
11.2011 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Intensive Behavioral Instructor
Garden Grove School District
Garden Grove, CA
02.2008 - Current
- Developed individualized behavior intervention plans for students with diverse needs.
- Implemented positive reinforcement strategies to enhance student engagement and compliance.
- Collaborated with educators to integrate behavioral techniques into classroom settings.
- Trained staff on effective behavior management techniques to foster a supportive learning environment.
- Analyzed data to evaluate program effectiveness and recommend improvements in intervention strategies.
- Promoted a positive learning environment by fostering respectful and empathetic interactions among students.
- Collaborated with multidisciplinary teams to develop comprehensive support plans tailored to each student''s unique behavioral needs.
Courier/Transportation/Sales/Customer Service
Federal Express
Santa Ana, CA
11.1998 - 10.2006
- Delivered time-sensitive packages efficiently across designated routes.
- Ensured compliance with safety protocols during daily operations.
- Optimized delivery schedules to enhance route efficiency and minimize delays.
- Navigated complex urban environments to maintain timely deliveries.
- Monitored vehicle performance, reporting maintenance issues proactively.
- Mentored junior staff, fostering a culture of teamwork and accountability.
- Implemented process improvements that streamlined package handling workflows.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Customer Lead/operations/gate agent/GSC
Reno Airlines
Santa Ana, CA
11.1994 - 11.1999
- Coordinated passenger boarding processes to ensure timely departures.
- Managed check-in procedures and resolved customer inquiries efficiently.
- Monitored flight schedules, providing real-time updates to passengers.
- Assisted in baggage handling, ensuring safe and accurate loading/unloading.
- Trained new staff on operational protocols and customer service standards.
- Implemented process improvements that enhanced overall workflow efficiency.
- Led team meetings to discuss performance metrics and operational strategies.
- Developed training materials for new employees to improve onboarding experience.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Education
Masters of Art - Teaching with Specialization in ABA
National University
01.2017
Associates of Arts - undefined
Orange Coast College
Bachelor of Science - Human Services
University of Phoenix
01.2010
Skills
- Friendly, positive attitude
- Multitasking abilitities
- Organizational skills
- Calm under pressure
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
Timeline
Floral and event planning/customer service
Elegant By Design
11.2011 - Current
Intensive Behavioral Instructor
Garden Grove School District
02.2008 - Current
Courier/Transportation/Sales/Customer Service
Federal Express
11.1998 - 10.2006
Customer Lead/operations/gate agent/GSC
Reno Airlines
11.1994 - 11.1999
Associates of Arts - undefined
Orange Coast College
Bachelor of Science - Human Services
University of Phoenix
Masters of Art - Teaching with Specialization in ABA
National University