AUDREY SARMIENTO
Customer Service & Operations Specialist
Port Richey
Summary
Detail-oriented Customer Service & Logistics Coordinator with experience supporting high-volume call environments and delivery operations. Proven ability to manage real-time dispatch communication, resolve escalations, and maintain accurate reporting. Strong multitasker with advanced problem-solving skills and bilingual communication (English/Spanish). Currently expanding expertise in claims processing. Seeking a stable role in operations, administration, or logistics coordination with growth opportunities.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
RXO Logistics
06.2024 - Current
- Manage high-volume inbound calls from customers and delivery teams, providing real-time updates and resolving delivery issues
- Coordinate directly with drivers, stores, and operations teams to ensure smooth delivery flow
- Prepare daily and weekly performance reports for leadership using accurate data tracking
- De-escalate customer concerns and provide solutions in fast-paced environments
- Maintain detailed logs of deliveries, issues, and customer interactions
- Assist in claims processing, including documentation review and submission
Stocker
Folsom of Florida
02.2024 - 06.2024
- Managed inventory accuracy using scanners and internal systems
- Assisted customers with product selection and provided service support
- Operated equipment safely (pallet jacks)
- Maintained organized stock levels to support operations
Online and Delivery Shopper
Walmart
03.2022 - 08.2022
- Prepared and fulfilled online orders with high accuracy
- Maintained inventory organization and updated system counts
- Resolved customer concerns professionally
- Collaborated with team members to meet daily fulfillment goals
Education
High School Diploma -
Cypress Park High School
Katy Texas 05.2001 -
Skills
- Dispatching & Field Team Coordination
- Customer Service & Call Center Operations
- Data Entry, Reporting & Documentation
- Microsoft Excel & Outlook
- Claims Processing (Training)
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Bilingual: Spanish (Native)
Certification
HIPAA Certification – Trained in handling sensitive and confidential information, ensuring compliance with federal privacy and security requirements.
Timeline
Customer Service Representative
RXO Logistics
06.2024 - Current
Stocker
Folsom of Florida
02.2024 - 06.2024
Online and Delivery Shopper
Walmart
03.2022 - 08.2022
High School Diploma -
Cypress Park High School
05.2001 -