Audrey Saylor
Brighton
Summary
Proactive individual with extensive experience in customer service and sales. Known for strong multi-tasking and problem-solving skills, contributing to improved store reputation and increased customer loyalty.
Overview
11
11
years of professional experience
Work History
Sales Associate- Assistant Manager
Watsons of Detroit
Novi, MI
11.2021 - 02.2026
- Handled customer inquiries and resolved issues promptly, promoting positive store reputation.
- Provided product knowledge and recommendations, fostering customer loyalty and repeat business.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to achieve sales targets and boost customer satisfaction.
Manager
Coffee Beanery
Brighton, MI
03.2019 - 10.2021
- Led daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented efficient workflows to enhance productivity.
- Managed inventory levels, optimizing stock control processes for cost efficiency.
- Accomplished multiple tasks within established timeframes.
Server
Buffalo Wild Wings
Brighton, MI
01.2016 - 10.2019
- Trained new staff on menu offerings and service standards to enhance team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Implemented upselling techniques that increased average check totals consistently.
- Resolved guest complaints promptly, maintaining high satisfaction levels and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cleaner
Clean Freaks Residential Service
Brighton, MI
03.2015 - 06.2016
- Utilized effective cleaning techniques and tools to enhance efficiency.
- Maintained cleanliness and sanitation standards across residential properties.
- Conducted routine inspections to ensure quality of service delivery.
- Collaborated with clients to address specific cleaning needs and preferences.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
High School Diploma -
Howell High School
Howell, MI05.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Relationship building
- Exceptional customer service
- Goal oriented
- Reliable and punctual
- Problem-solving
- Multi-tasking strength
- Cash handling
- Cash register operation
- Product sales
Timeline
Sales Associate- Assistant Manager
Watsons of Detroit
11.2021 - 02.2026
Manager
Coffee Beanery
03.2019 - 10.2021
Server
Buffalo Wild Wings
01.2016 - 10.2019
Cleaner
Clean Freaks Residential Service
03.2015 - 06.2016
High School Diploma -
Howell High School