Audrey Schneider

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• Implement new strategies to enhance overall customer experience.
• Identify customer issues, investigate causes and initiate resolutions.
• Analyze client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.

INTERMODAL

• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Enhanced driver performance by implementing effective training programs and coaching sessions.

TESLA

• Developed relationships with drivers and customers during startup period, trained new associates, and problem-solved to determine best practices and processes for a startup.

COCA-COLA

• Assisted in training new drivers, establish relationships with customers on-site, problem-solved to develop new processes based on customer and driver feedback.
• Evaluated current processes and developed new solutions to improve efficiency and eliminate missed loads for a customer experiencing issues.

• Coordinated projects to support the overnight team through a personnel merge
• Trained new and current associates to create a cohesive team
• Handled escalation calls from both drivers and outside parties
• Assisted leadership with evaluating associate metrics and goals

• Designed, created, and shipped orders to buyers
• Answered a high volume of messages and emails to ensure buyers have a satisfying experience
• Balanced accounts for business expenses and taxes
• Promoted merchandise through digital marketing channels and search engine optimization.

• Fielded driver calls and assisting with critical load issues and questions
• Assisted drivers with specialty functions such as fuel, lumper, and regulatory issues.

• Assisted guests with questions or needs
• Kept visual merchandising and in-store marketing up to date.

• Interacted with clients to ensure a satisfying guest experience
• Created daily/weekly sales plans to aid in meeting goals

• Assisted customers by resolving problems or complaints in a satisfying manner
• Answered customer questions and provided information on procedures and policies.

• Planned and directed training and evaluations to develop and control sales and programs
• Contacted and interviewed potential candidates
• Led and trained multiple store teams to create positive customer experiences