Audrey Shirey
Chillicothe,OH
Summary
Dynamic Quality Team Leader with a proven track record at Riffle Machine Works, enhancing product quality through rigorous inspection processes and strategic corrective action planning. Skilled in ISO standards and fostering a culture of operational excellence, I effectively coached teams to achieve high-quality outcomes and improved customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Quality Team Leader
Riffle Machine Works
Chillicothe, OH
10.2024 - Current
- Assisted with documenting key processes and procedures and security protocols.
- Reviewed line during processes and generated reporting documents for each stage.
- Completed thorough physical inspections to check parts against design drawings and related specifications.
- Maintained ISO certification compliance by regularly reviewing and updating internal documentation and processes.
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards.
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
- Improved customer satisfaction ratings by addressing and resolving product issues promptly.
- Controlled, calibrated and maintained test equipment for quality control.
Quality Team Leader
Pegasus Industries
Chillicothe, OH
11.2022 - 09.2024
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
- Reviewed raw material specifications for alignment with company requirements, reducing instances of non-conformance in finished products.
- Monitored ongoing performance of equipment, scheduling maintenance as needed to prevent downtime or reduced productivity.
- Conducted regular audits of manufacturing processes, ensuring compliance with industry standards and regulations.
- Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.
Shift Supervisor
Starbucks
Circleville, OH
09.2019 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
Troy High School
Troy, OHSkills
- Monitoring and evaluation
- Strategic thinking
- Operational excellence
- Documentation control
- Quality management systems
- Client support
- ISO standards
- Client liaison
- Corrective action planning
- Supplier quality management
Timeline
Quality Team Leader
Riffle Machine Works
10.2024 - Current
Quality Team Leader
Pegasus Industries
11.2022 - 09.2024
Shift Supervisor
Starbucks
09.2019 - 11.2023
Troy High School