Audrey Thorne
Corona,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Homecare Caregiver
Cambrian Homecare
Long Beach, California
06.2024 - Current
- Temporary Relief – Giving time to caregivers to leave the home for other obligations or just time to themselves
- Social Interaction – Games, homework assistance, reading, arts and crafts, and other activities
- Behavioral Activities – I know how to kindly direct and redirect behaviors as needed to ensure the client’s emotional and physical safety
- Maintaining Routines – I can assist with after school care and homework routine, chores, and bedtime routine
- Specialized Care – Upon request, I can assist in providing specialized or personalized care to your loved one
- Sibling Care – I can provide assistance to 1 or 2 siblings in the home while caring for the client
Customer Service Clerk
Vons
Corona, CA
12.2019 - 05.2024
- At Vons, Starbucks department my responsibilities consist of handling money, providing customer service, beverage prepping, restocking the kiosk, and making sure everything is dated correctly and disposed of correctly
- I prioritize ensuring that all customers walk out with a smile and enjoy the Starbucks experience
- I’ve learned to work in a fast-paced environment and work efficiently with others.
- While working here I have completed my Starbucks leadership training
- This has given me the experience to manage a shift and train new baristas
- I’m able to order products and do inventory.
- I am trained as customer service clerk, assisting customers with bagging and finding groceries
- Currently work in the floral department. With management training and ability to run the department when the floral manager has time off.
- Developed and implemented floral department policies and procedures.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Coordinated delivery services with local vendors to ensure timely arrival of orders at customers' locations.
- I am an energetic and communicative individual who loves making connections with others.
Sandwich Artist
Subway
Corona, CA
03.2019 - 08.2020
- Being employed at Subway provided me with a vast amount of experience in customer service and working with a team
- I received employee of the month during my second month of employment
- When I began the job I was a senior in highschool, an athlete, began my freshman year of college, and picked up a second job in March 2020
- I was able to efficiently balance all opportunities.
Education
Skills
- CPR- certified
- Exceptional customer service
- Experienced cashier
- Ability to adapt to changing environment
- Leadership skillfulness
- Great time management skill
- Ability to work independently with minimal supervision as well as on a team
- Ability to take accurate inventory
- Proficient in MS Office
- Speedy And Efficient
- Positive And Professional
- Work Planning And Prioritization
Timeline
Homecare Caregiver
Cambrian Homecare
06.2024 - Current
Customer Service Clerk
Vons
12.2019 - 05.2024
Sandwich Artist
Subway
03.2019 - 08.2020