AUDREY TORRES
Lynchburg,VA
Summary
I am a motivated and personable individual eager to contribute to day to day establishment success. Experienced in communicating well and providing efficient service to customers. Able to anticipate customer needs and wants and adapt accordingly. Knowledgeable about social media, writing in a professional manner, and time management. Devoted to customer satisfaction and team productivity; dedicated to finding the best ways to support establishment, employee, and customer needs.
Overview
8
8
years of professional experience
Work History
Branch & Marketing Assistant
Lower Mortgage Company
03.2024 - Current
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Enhanced customer engagement with the development of compelling content for email newsletters and social media posts.
- Organized and executed promotional events to strengthen community relations and brand awareness.
Online Clothing Store Owner
Depop
03.2020 - Current
- Creating attractive listing posts catered to a target audience
- Prioritizing customer communication, transparency, and quality of service
- Researching target audience consistently in order to boost sales and profit
- Gained 241 sales since shop creation
Branch & Marketing Assistant
Thrive Mortgage
05.2022 - 03.2024
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Assisted in developing marketing collateral, which improved communication with target audiences.
- Supported digital marketing campaigns, contributing to increased online presence
- Assisted clients with loan documents during meetings with the loan officer
Customer Service Assistant
Jerry Falwell Library
11.2020 - 05.2022
- Assisting patrons with any library related needs in an efficient and respectful manner
- Received 'Employee of the Month' February 2022
- Completing data entry to ensure accurate statistics of different areas of library usage
Team Member
Chick-fil-A
06.2017 - 03.2020
- Provided consistent customer service in a fast-paced environment
- Trained multiple new employees
- Communicated effectively with other team members in order to achieve goals
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05.2025
High School -
Liberty Christian Academy
Lynchburg, VA01.2020
Skills
- Client relations
- Computer proficiency
- Microsoft Office Suite
- Prioritization
Timeline
Branch & Marketing Assistant
Lower Mortgage Company
03.2024 - Current
Branch & Marketing Assistant
Thrive Mortgage
05.2022 - 03.2024
Customer Service Assistant
Jerry Falwell Library
11.2020 - 05.2022
Online Clothing Store Owner
Depop
03.2020 - Current
Team Member
Chick-fil-A
06.2017 - 03.2020
High School -
Liberty Christian Academy
Bachelor of Science - Psychology
Liberty University
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