Audrey Touloukian
Quincy,MA
Overview
3
3
years of professional experience
Work History
Barista
Pressed Cafe
Boston
12.2025 - 06.2026
- Prepared a variety of coffee beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of the café environment to enhance customer experience.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and brewing equipment while ensuring compliance with safety standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
Server
Game On Fenway
Boston, MA
11.2025 - 06.2026
- Delivered exceptional customer service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints effectively, ensuring repeat business and customer loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Yard House
Dedham, MA
02.2025 - 08.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Sales Associate
Ulta Cosmetics
Braintree, MA
05.2024 - 11.2024
- Maintained knowledge of current promotions and best-selling products to enhance customer engagement.
- Assisted customers in product selection and provided personalized recommendations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Participated in training programs to deepen understanding of cosmetics and skincare products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Caffe Nero
Boston, Ma
01.2024 - 06.2024
- Crafted high-quality beverages using espresso machines and manual brewing techniques.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new baristas on beverage preparation and cafe procedures, promoting team efficiency.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented process improvements that enhanced beverage preparation speed and quality consistency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server/host
Mazzeos
Pittsfield, MA
01.2023 - 09.2023
Education
Boston College
Chestnut Hill, MA07.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Team leadership
- Excellent memory
- Menu memorization
- Hospitality service expertise
- New hire training
Timeline
Barista
Pressed Cafe
12.2025 - 06.2026
Server
Game On Fenway
11.2025 - 06.2026
Server
Yard House
02.2025 - 08.2025
Sales Associate
Ulta Cosmetics
05.2024 - 11.2024
Barista
Caffe Nero
01.2024 - 06.2024
Server/host
Mazzeos
01.2023 - 09.2023
Boston College