Audrey Tran
West Jordan,UT
Summary
Self-motivated entrepreneur successful in using creative and intellectual problem-solving skills to deliver meaningful results and growth. Proactive and motivated with creative approach to building and scaling business operations with attention to detail and big-picture needs. Personable, dependable, and professional when working alongside clients or team members.
Overview
8
8
years of professional experience
Work History
Owner, Co-Founder
Roaming Heart Design
03.2019 - Current
- Established foundational processes for business operations and continually manage day-to-day business operations
- Evaluated industry competition regularly in order to implement marketing strategies to attract new customers and maintain a competitive advantage in the marketplace
- Manage a catalog of 70+ partners across the U.S. and expend product offerings by identifying customer needs, competitor trends, and potential growth opportunities
- Continual use of graphic design, photography, and content creation skills to create and promote products
Volunteer Trainer
The Church Of Jesus Christ Of Latter-day Saints
02.2022 - 07.2023
- Led groups of 10-25 volunteers, conducted weekly training meetings, followed up on goals, and created weekly progress reports
- Increased volunteer effectiveness by providing training in individual communication, relationship-building, and productivity skills
- Provided one-on-one mentoring to help individuals reach their full potential during their volunteer time
- Fluent in reading/writing in Vietnamese; refined public speaking skills
- Taught English as a second language to 10-50 community members weekly
Digital Marketing Manager
LearnDoBecome
06.2020 - 11.2021
- Worked alongside a small team to conceptualize, plan, create, edit, schedule, and promote marketing content for social media, email campaigns, paid advertisements, and more
- Developed a consistent schedule of marketing content for social media platforms, email campaigns, and paid advertisements
- Optimized messaging and visuals of landing pages for online products and programs to produce new leads
- Produced new and revised copy and visual content for competitive and high-quality paid advertisements in order to effectively use designated marketing budget
Freelance Photographer
Audrey Tran Photography
03.2017 - 10.2021
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills
- Developed strong relationships with clients through clear communication and professionalism
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop
Partner Relations Specialist
Southern Utah University Online
10.2018 - 04.2020
- Actively planned business visits, educational events, and email marketing campaigns to create and nurture partnerships between SUU Online and other organizations
- Utilized professional and consistent telecommunication, email, and face-to-face communication with clients to develop strong relationships and serve attentively
- Collaborated with sales teams to align email marketing efforts with overall goals and drive lead generation
- Managed multiple email marketing projects simultaneously, ensuring timely completion
Customer Care Telephone Representative
Allen Marketing Group
09.2017 - 05.2018
- Actively listened to customer concerns in order to adapt and address issues with a problem-solving and empathetic mentality
- Collaborated with team members and managers to improve overall performance, resulting in higher customer satisfaction ratings
- Utilized internet platforms such as Google Suite, Microsoft Word, Excel, Teams, etc.
- Exceeded performance metrics consistently, earning recognition as a top-performing Telephone Representative on multiple occasions
Conference Operations Set-up Attendant
Snowbird Ski & Summer Resort
05.2017 - 08.2017
- Set up and tore down all events according to Banquet Event Orders and Conference Operation standards
- Listened to and accurately completed tasks given by team leaders and managers
- Successfully worked in and adapted to frequently interrupted environments to satisfy client/guest requirements
Student Body Officer Historian
Taylorsville High School
05.2016 - 05.2017
- Worked collaboratively alongside other officers in a team to fulfill tasks and execute activities throughout time in office
- Creatively planned and executed activities and events for a student body of 1700 students within a set timeline and budget
- Effectively communicated with administrators/advisors while making decisions without direct supervision.
- Mentored other student leaders, helping them develop their leadership and planning skills while working alongside faculty and staff
Education
Bachelor of Science - Hotel, Resort & Hospitality Management
Southern Utah University
Cedar City, UT04.2020
High School Diploma -
Taylorsville High School
Taylorsville, UT05.2018
Academy of Hospitality & Tourism -
Granite Technical Institute
Salt Lake City, UT05.2017
Skills
Small business operations
Entrepreneurial personality
Verbal and written communication
Customer relations
Brand building
Marketing and Social Media
Extracurricular Activities & Accomplishments
August 2015 to April 2020 DECA Club, Southern Utah University
President and competitor of DECA (business & marketing) Club at collegiate and high school levels. Competitor at 2017, 2018, and 2019 DECA International Career Development Conferences in Washington, D.C.; Anaheim, California; and Orlando, Florida. Multiple time placer in Top 3 Marketing & Tourism competitive events from 2015-2020 at DECA Competitions throughout the state of Utah
Languages
Vietnamese
Full Professional
Timeline
Volunteer Trainer
The Church Of Jesus Christ Of Latter-day Saints
02.2022 - 07.2023
Digital Marketing Manager
LearnDoBecome
06.2020 - 11.2021
Owner, Co-Founder
Roaming Heart Design
03.2019 - Current
Partner Relations Specialist
Southern Utah University Online
10.2018 - 04.2020
Customer Care Telephone Representative
Allen Marketing Group
09.2017 - 05.2018
Conference Operations Set-up Attendant
Snowbird Ski & Summer Resort
05.2017 - 08.2017
Freelance Photographer
Audrey Tran Photography
03.2017 - 10.2021
Student Body Officer Historian
Taylorsville High School
05.2016 - 05.2017
Bachelor of Science - Hotel, Resort & Hospitality Management
Southern Utah University
High School Diploma -
Taylorsville High School
Academy of Hospitality & Tourism -
Granite Technical Institute