Audrey Verge
Edwardsville,IL
Summary
Motivated psychology student with knowledge in research and mental health support. Experience includes serving as an undergraduate research assistant in a school psychology lab and leading a research study with the Honors Psychology program. Strengths include strong attention to detail, active listening, ability to build rapport with clients and exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Kennelwood Pet Resorts
Maryville, Illinois
03.2023 - Current
- Trained and coached new personnel on Kennelwood guidelines, practices, and responsibilities.
- Lead customer service team and actively perform and delegate tasks to employees.
- Provided attentive care to animals and facilitated their overall physical and mental wellness in the owner's absence.
Childcare Employee
First United Methodist Church Preschool
Rogers, AR
06.2023 - 08.2023
- Completed mandated reporter, CPR and first aid training along with Arkansas state professional development courses.
- Supervised children's activities and schedules while prioritizing inclusion.
- Organized and facilitated indoor and outdoor games and activities for children in a safe environment.
Sales Associate
Alchemy Macarons
Rogers, Arkansas
08.2021 - 08.2022
- Achieved efficient completion of all store tasks while working solo shifts.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted revenue by recommending products and offering assistance with purchases.
Education
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
Edwardsville05-2025
Skills
- Customer service excellence
- Client Engagement
- Team training and development
- Research and analysis
- Precision and Attention to Detail
- Report Writing
References
References available upon request.
Timeline
Childcare Employee
First United Methodist Church Preschool
06.2023 - 08.2023
Customer Service Lead
Kennelwood Pet Resorts
03.2023 - Current
Sales Associate
Alchemy Macarons
08.2021 - 08.2022
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
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