Audrey Vinson
Athens,GA
Summary
Dynamic Performance Specialist with a proven track record at ABC Legal, enhancing server performance and driving data-driven process improvements. Skilled in Data Analytics and Feedback Delivery, I excel in transforming challenges into achievements, notably improving customer satisfaction and operational efficiency. My approach fosters teamwork and leverages problem-solving to exceed expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Performance Specialist
ABC Legal
05.2021 - Current
- Enhanced server performance through coaching.
- Evaluated negative performance trends in process server data to find issue causation.
- Implemented data-driven approaches to monitor performance progress and adjust tactics accordingly.
- Developed and maintained data tracking strategies.
- Provided support to other departments needing document performance help.
- Created training material for Performance to better train others.
- Communicated with Process Servers on behalf of the company balancing company expectations, client expectations, and company policies
- Reviewed documents in accordance with industry standards.
Personal Banker
Oconee State Bank
02.2019 - 10.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed deposits, withdrawals and ACH transfers accurately.
Team Lead
Zoes Kitchen
07.2014 - 02.2019
- Streamlined front of house operations for improved efficiency and productivity.
- Assisted in planning catering jobs, coordinating logistics to provide memorable experiences for guests.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Implemented new processes to reduce wait times and improve overall guest satisfaction.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
Education
Communication
Kennesaw State University
Kennesaw, GASkills
- Data Analytics
- Feedback Delivery
- Performance Improvement
- Problem-Solving
- Time Management
- Attention to Detail
Certification
- Google Data Analytics Professional Certificate
Timeline
Performance Specialist
ABC Legal
05.2021 - Current
Personal Banker
Oconee State Bank
02.2019 - 10.2020
Team Lead
Zoes Kitchen
07.2014 - 02.2019
Communication
Kennesaw State University
- Google Data Analytics Professional Certificate
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