Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassandra Michel

Summary

Business Health Care offers experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Possesses the ability to translate operational needs into technical solutions and is equipped with analytics and reporting expertise to provide insights into performance and process improvement using a data-driven philosophy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Performance Specialist

Advent Health
, FL
03.2024 - Current
  • Designed customized programs for individuals or teams that help them reach their goals in a timely manner.
  • Advised management on ways to create an environment conducive to improved performance levels.

Provider Outreach Specialist

Advent Health
Tampa, FL
03.2022 - Current
  • Streamlined business outreach and re-engagement with stakeholders and vendors alongside the Operations department
  • Led 80% of professional development workshops and training programs to enhance practice performance, scheduling, and event organization
  • Worked collaboratively with Network Development and Finance departments to uphold contractual commitments with external and Internal partners.
  • Coordinated logistics for onsite visits and conducted initial assessments of locations, providing realistic recommendations based on the findings.
  • Visualized data findings and identified process improvement opportunities through the automation of manual tasks using Tableau.
  • Generated reports and graphs using Microsoft Excel from complex datasets.
  • Drafted detailed reports on employee performance metrics.
  • Developed and executed performance improvement strategies to enhance organizational efficiency with both internal and external stakeholders.

Research Support Assistant

Advent Health Orlando
Orlando, FL
03.2021 - 03.2022
  • Executed assessments for innovative clinical studies through established research protocols
  • Developed process improvement plans and strategies to increase efficiency, reduce costs, and improve quality
  • Support Clinical Trials Team by identifying and communicating any research process deviations or risks. Foster collaboration with research study teams for efficient operations.
  • Supervised the work of 5 research assistants, driving the development of research initiatives and establishing performance evaluation criteria for patient safety and care quality.
  • Conducted extensive research on industry trends and benchmarking studies to identify process excellence's best practices, achieving a 70% improvement within the initial 6 months.

Financial Coordinator

Advent Health Orlando
, FL
10.2018 - 03.2021
  • Collaborated with cross-functional teams to present expert insights and identify areas of cost savings and increased efficiency in financial operations.
  • Performed budget analysis for accurate forecasting of annual operating budgets and long-term strategic plans, strengthening Organization's financial position.
  • Implemented contract audit procedures to achieve a 95% boost in compliance rates
  • Maintained up-to-date knowledge of changes in relevant regulations affecting the industry
  • Obtain authorizations-based payment on insurance plan contracts and guidelines
  • Effective communication with insurance carriers to discuss clinical information and resolve coverage issues.

Patient Access Supervisor

Florida Hospital
, FL
02.2018 - 10.2018
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Enhanced customer service processes resulted in significant improvements in team productivity and an 85% decrease in operating wait time within the initial two-month period.
  • Increased productivity by providing training on job-specific duties and evaluating ongoing professional development necessities.
  • Engaged in discussions and planning sessions with various stakeholders to ensure effective emergency response.
  • Streamlined and optimized monitoring processes for productivity, monthly reporting, documentation timeframes, quality of Assessments, reach rates,
    and missed opportunities.
  • Developed and implemented processes for patient registration, insurance verification, and pre-registration.

Education

Lean Six Sigma - Lean Six Sigma Green Belt

The Council For Six Sigma
Orlando
03-2024

MASTER'S in BUSINESS ADMINISTRATION IN BUSINESS MANAGEMENT -

University of South Florida
07.2020

BACHELOR OF SCIENCE (B.S in HEALTH CARE ADMINISTRATION -

University of Central Florida
12.2017

ASSOCIATE in ARTS IN BUSINESS MANAGEMENT -

Seminole State College
01.2014

HIGH SCHOOL DIPLOMA -

Ocoee High School
07.2011

Skills

  • Performance Analysis
  • Data Analytics
  • Performance Improvement
  • Data Mining
  • Microsoft office
  • Public Healthcare
  • Problem solving
  • Customer Support
  • Network development
  • Continuous Improvement

Certification

  • Project Management Professional (PMP)| Six Sigma Global Institute 2023
  • Leadership Management| University of South Florida 2018
  • Financial Operations Specialist | Seminole State College 2013

References

References available upon request

Timeline

Performance Specialist

Advent Health
03.2024 - Current

Provider Outreach Specialist

Advent Health
03.2022 - Current

Research Support Assistant

Advent Health Orlando
03.2021 - 03.2022

Financial Coordinator

Advent Health Orlando
10.2018 - 03.2021

Patient Access Supervisor

Florida Hospital
02.2018 - 10.2018

Lean Six Sigma - Lean Six Sigma Green Belt

The Council For Six Sigma

MASTER'S in BUSINESS ADMINISTRATION IN BUSINESS MANAGEMENT -

University of South Florida

BACHELOR OF SCIENCE (B.S in HEALTH CARE ADMINISTRATION -

University of Central Florida

ASSOCIATE in ARTS IN BUSINESS MANAGEMENT -

Seminole State College

HIGH SCHOOL DIPLOMA -

Ocoee High School

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Cassandra Michel