Audrey Wilson
Gainesville,FL
Summary
Devoted worker, motivated to providing companies and their customers with an outstanding experience that is unique to both the company’s vision and the individuals’ needs. Having worked in the service industry for almost ten years, I am dedicated to building relations with people and creating an environment that is welcoming as well as impactful. My experience is conducive in times of conflict where speed, yet effective resolutions are called for.
Overview
8
8
years of professional experience
Work History
Host
Embers Wood Grill
Gainesville, FL
07.2022 - Current
- Responsible for greeting and seating customers according to availability of servers and to the liking of customers, while maintaining structure of floorplan and accommodating special requests
- Monitor phone line for reservations, private dining room inquiries, carryout orders, and modifications in schedule
- Coordinated carryout orders and gift card purchases under Toast POS system
- Experience with pass hors d’oeuvres, wine, cocktails, and serving food at catering events such as the RMHC Red Shoe Affair
- Performed bussing and table setup, ensuring cleanliness and a fine dining aesthetic.
Sales Associate
Thornebrook Chocolates
Gainesville, FL
11.2019 - 06.2022
- Create customized gifts and confections with product that is heat sensitive and delicate in structure
- Attention to detail essential
- Responsible for customer’s experience upon entry and exit of the store
- Handled customer’s product selection and purchases either in-store or through phone orders
- Held accountable for inventory - both company supply (ingredients) and final product
- Adjusted daily projects to meet store’s needs
- Experience with following company’s recipes and creation of product according to standards.
Visual Merchandising Associate
Forever 21
Gainesville, FL
04.2018 - 10.2019
- Responsible for reconfiguring displays to target new products and bring focus to surplus items
- Creating an appealing environment for the customer
- Responsible for success selling new brands and promotions
- Familiar with processing shipments and allocation of product.
Associate Team Lead
Forever 21
Gainesville, FL
05.2016 - 08.2017
- Supported the ongoing success of all operational functions within the store which included all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage
- Improved sales and productivity by promoting products and producing the highest quality shopping experience for customers
- Actively participated in store walkthroughs with Store Manager and District Manager to ensure consistency and quality of service, operational, and visual execution
- Educated and provided feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
Education
Bachelor of Liberal Arts - Sociology
University of Florida
08.2021
AA - Sociology
Santa Fe College
06.2019
Skills
- Team Collaboration
- Front of House Organization
- Guest Relations
- Payment Processing
- Positive and Professional
- Floor Set Design
- Pricing and Signage Updates
- Stock Replenishment
- Work Planning
- Quality Improvement
References
- Ryan Todd, Embers Wood Grill, (352)380-0901
- Victor Kubiliun, Embers Wood Grill, (305)753-9386
- Cathleen Blagay, Thornebrook Chocolates, (352) 672-3994
- Mindy Stearn, Forever 21, (310) 963-4512
Timeline
Host
Embers Wood Grill
07.2022 - Current
Sales Associate
Thornebrook Chocolates
11.2019 - 06.2022
Visual Merchandising Associate
Forever 21
04.2018 - 10.2019
Associate Team Lead
Forever 21
05.2016 - 08.2017
Bachelor of Liberal Arts - Sociology
University of Florida
AA - Sociology
Santa Fe College
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