Janisse Rivera Mendoza
Gainesville,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Embers Wood Grill
08.2024 - Current
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food and Beverage Administrative Assistant
Tampa Yacht & Country Club
11.2022 - 08.2024
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Lead Hostess
Tampa Yacht & Country Club
09.2021 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Receptionist
Tampa Yacht & Country Club
01.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Robinson High School
Tampa, FL05.2023
Skills
- Report Analysis
- Customer Service
- Time Management
- Office Equipment Maintenance
- Data Evaluation
- Excel Spreadsheets
- Dining customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Embers Wood Grill
08.2024 - Current
Food and Beverage Administrative Assistant
Tampa Yacht & Country Club
11.2022 - 08.2024
Receptionist
Tampa Yacht & Country Club
01.2022 - 08.2022
Lead Hostess
Tampa Yacht & Country Club
09.2021 - 10.2022
High School Diploma -
Robinson High School
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