Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Kaitlyn Pollard

State College,PA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Houlihan's Restaurant
12.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Cashier

Bed Bath & Beyond
05.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

BBA - Supply Chain Management

Penn State University
State College, PA
05.2025

Skills

  • Menu Presentation
  • Answer Telephone Calls
  • Server Support
  • Take-Out Service
  • Scheduling
  • Item Promotion
  • Trained in Point-of-Sale Systems
  • Report Preparation
  • Management of Personnel Resources
  • Time Management
  • Cash Management

Additional Information

I played three sports in high school, so I am very good at working on a team to get the job done. In college I am part of the Hershey Kisses which is basically a club that helps raise money for kids with cancer. They participate in THON at Penn State by helping raise money throughout the year for the FTK campaign. I am also involved in some intermediate sports such as pickle ball and soccer.

Languages

French
Limited Working

Timeline

Restaurant Hostess

Houlihan's Restaurant
12.2022 - Current

Cashier

Bed Bath & Beyond
05.2020 - 02.2021

BBA - Supply Chain Management

Penn State University
Kaitlyn Pollard