Macy McCanlies
Pottsboro,TX
Summary
Adaptable gaming industry professional known for strong problem solving, attention to detail, and effective communication. Experienced in monitoring slot machines, verifying coin and ticket transactions, resolving patron concerns, and completing minor machine repairs while supporting a positive guest experience.
Overview
11
11
years of professional experience
Work History
Floor Attendant
Winstar World Casino And Resort
Thackerville, Oklahoma
09.2021 - 05.2025
- Assisted guests with directions, questions, and service needs across resort floor areas.
- Monitored slot machines, assisting guests with inquiries to enhance their gaming experience.
- Handled slot machine payouts and guest prize redemption, ensuring satisfaction and smooth service.
- Ensured timely and accurate payout of jackpots to enhance guest satisfaction. and verified coin and ticket transactions
- Supported casino operations by answering guest requests and resolving concerns promptly.
- Resolved patron disputes over game rules or payouts, facilitating clear communication and maintaining a positive gaming atmosphere.
- Did minor repairs and maintenance on machines.
Cash Cage Cashier
Winstar World Casino And Resort
Thackerville, Oklahoma
07.2014 - 11.2016
- Processed cash, chip, and voucher transactions, ensuring accurate and efficient service for casino guests
- Verified guest identification for gaming compliance and payouts
- Reconciled jackpots, fills, and credits with casino records
- Secured cash, chips, and confidential documents in cage areas
- Assisted guests with redemption inquiries and transaction concerns, enhancing overall guest experience
- Executed daily balancing activities, including count-downs and reconciliations, to maintain financial accuracy and compliance.
- Followed strict security protocols when handling large sums of money.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Ensured that all state gaming laws were followed at all times.
- Processed employee tip payouts accurately and worked with slot technicians to pay out jackpots.
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-2011
Skills
- Casino operations
- Prize redemption management
- Machine operation oversight
- Transaction verification
- Self-motivated
- Basic equipment repair
- Dispute mediation
- Customer interaction
- Attention to detail
- Problem solving
- Adhering to protocols
- Effective communication
Accomplishments
- Rise Award- Dec 2025
Timeline
Floor Attendant
Winstar World Casino And Resort
09.2021 - 05.2025
Cash Cage Cashier
Winstar World Casino And Resort
07.2014 - 11.2016
High School Diploma -
Ardmore High School