Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Mengjun Li
Tampa,FL
Work Preference
Summary
Dynamic Floor Supervisor with extensive experience at Wynn Encore Boston Harbor, excelling in casino operations and game protection. Proven ability to enhance customer satisfaction through effective team supervision and training. Recognized for maintaining compliance and delivering exceptional gaming experiences, ensuring a vibrant and secure environment for all guests.
Overview
10
10
years of professional experience
Work History
Floor Supervisor
Seminole Hard Rock Hotel & Casino
Tampa, USA
10.2021 - Current
- Delivered exceptional gaming experiences to all guests, enhancing overall satisfaction.
- Processed fills and credits while maintaining accurate counts of money and chips, ensuring operational integrity.
- Issued markers to credit players, facilitating seamless transactions and improving guest engagement.
- Provide game protection.
- Acquired in-depth knowledge of various casino games, including Craps, Blackjack, Baccarat, Pai-Gow Tiles, and carnival games.
- Provided information to the pit manager.
- Keep a clean working area.
Floor Supervisor
Wynn Encore Boston Harbor
Everett, USA
06.2019 - 10.2021
- Ensured excellent gaming experience for all guests, enhancing customer satisfaction.
- Demonstrated expertise in various casino games including craps, blackjack, baccarat, and pai-gow tiles.
- Maintained game protection to uphold integrity and security during play.
- Ordered fills and credits while accurately counting money and chips to ensure proper financial management.
- Provide markers to credit players.
- Provided information to pit manager.
- Keep a clean working area.
Full Time Dealer
MGM Springfield
Springfield, USA
08.2018 - 06.2019
- Showcased expertise in casino games, ensuring compliance with rules and enhancing gameplay experience.
- Deal games according to company procedures.
- Created entertaining atmosphere for guests, enhancing overall experience.
- Maintained professionalism and positivity, contributing to guest satisfaction and team morale.
Dual Rate Dealer/Floor Supervisor
Resorts World Catskills
Monticello, USA
01.2018 - 08.2018
- Showcased proficiency in craps, blackjack, baccarat, pai-gow tiles, and various carnival games, contributing to a high-quality gaming environment.
- Executed orders for fills and credits while accurately tracking money in and chips out to ensure operational integrity.
- Deal games according to company procedures.
- Provide game protection.
- Provide markers to credit players.
- Created engaging and enjoyable experiences for guests, enhancing their overall gaming experience.
- Maintain a professional and positive attitude.
- Provided information to the pit manager.
- Keep a clean working area.
Full Time Dealer
Turning Stone Casino
Verona, USA
07.2016 - 01.2018
- Showcased expertise in Craps, Blackjack, Baccarat, Pai-Gow Tiles, and casino carnival games to deliver exceptional customer service.
- Deal games according to company procedures.
- Created engaging atmosphere for guests to enhance their gaming experience.
- Maintain a professional and positive attitude.
Education
Wangcheng Sanzhong High School -
Wangcheng Sanzhong High School
Changsha, Hunan, ChinaSkills
- Table game supervision
- Casino operations
- Game protection
- Regulatory compliance
- Operations management
- Policy enforcement
- Customer relationship management
- Customer relations
- Customer satisfaction
- Customer loyalty programs
- Operational efficiency
- Team supervision
- Training staff
- Employee development
- Attention to detail
- Problem solving
- Time management
Timeline
Floor Supervisor
Seminole Hard Rock Hotel & Casino
10.2021 - Current
Floor Supervisor
Wynn Encore Boston Harbor
06.2019 - 10.2021
Full Time Dealer
MGM Springfield
08.2018 - 06.2019
Dual Rate Dealer/Floor Supervisor
Resorts World Catskills
01.2018 - 08.2018
Full Time Dealer
Turning Stone Casino
07.2016 - 01.2018
Wangcheng Sanzhong High School -
Wangcheng Sanzhong High School