Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER LETT

Los Alamitos,CA

Summary

Dynamic Casino Floor Supervisor at Commerce Casino with expertise in surveillance monitoring and employee training. Enhanced revenue by adapting game offerings to player trends while fostering exceptional guest relations. Proven leader with strong problem-solving abilities, committed to maintaining a secure and efficient gaming environment.

Experienced with managing casino floor operations and ensuring compliance with gaming regulations. Utilizes effective communication and problem-solving skills to enhance team performance and guest satisfaction. Track record of demonstrating strong leadership and adaptability in fast-paced environment.

Overview

12
12
years of professional experience

Work History

Casino Floor Supervisor

Commerce Casino
01.2024 - Current
  • Streamlined daily operations by implementing efficient work schedules for casino staff and allocating resources optimally.
  • Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
  • Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
  • Increased revenue by identifying trends in player preferences and adjusting game offerings accordingly.
  • Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
  • Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
  • Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
  • Optimized staffing levels according to fluctuating business needs, minimizing labor costs without sacrificing quality service delivery.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

Supervisor

Knighted Ventures
06.2013 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Education

Associate of Science - Psychology

Cypress College
Cypress, CA
06-2009

Skills

  • Surveillance monitoring
  • Guest relations
  • Gaming equipment maintenance
  • Policy enforcement
  • Employee scheduling
  • Table game supervision
  • Casino game knowledge
  • Leading employees
  • Training employees
  • Problem-solving abilities
  • Game rules
  • Decision-making

Timeline

Casino Floor Supervisor

Commerce Casino
01.2024 - Current

Supervisor

Knighted Ventures
06.2013 - 01.2024

Associate of Science - Psychology

Cypress College

Similar Profiles

CREATE PROFILE
CHRISTOPHER LETT