Caryl Rachel D. Alcalen

• Assisted casino guests on the slot floor with prompt, courteous service to enhance overall guest experience.

• Fostered a welcoming gaming environment by communicating effectively with guests and coordinating with supervisors and team members.

• Monitored slot banks for jams, malfunctions, and machine errors.

• Maintained professional appearance and followed casino procedures, safety practices, and service standards.

• Provided assistance to guests with inquiries and concerns at the casino. with ticket redemption and machine cashout questions.
• Supported slot floor operations during busy periods and special events.
• Ensured clean, organized slot areas to promote guest comfort and satisfaction.

• Delivered exceptional guest service at casino cage while handling cash transactions with precision.
• Balanced cage drawer by counting chips, cash, and vouchers accurately.
• Processed currency exchanges at Circa Hotel and Casino cage window.
• Assisted guests with jackpot tickets and chip-related transactions in accordance with established procedures.
• Secured cash, chips, and records within Circa Hotel and Casino cage area.
• Collaborated with floor staff and supervisors to enhance the overall efficiency of casino operations.

· Welcomed guests and maintained a clean, organized service area to enhance customer experience.

· Followed food hygiene, workplace policies, and service procedures while working in a busy airport environment.

Delivered attentive service to customers in-person and over the phone, ensuring satisfaction and support.

• · Supported sales through attentive service and communicated effectively with coworkers and supervisors.
• Organized and prioritized tasks to meet service goals and streamline operations.
• Performed routine responsibilities to maintain service efficiency.