Caryl Rachel D. Alcalen

• Assisted casino guests on the slot floor with prompt, courteous service to enhance overall guest experience.

• Created welcoming gaming environment through effective communication with guests and collaboration with supervisors and team members.

• Monitored slot banks for jams, malfunctions, and machine errors.

• Maintained professional appearance and followed casino procedures, safety practices, and service standards.

• Assisted guests with inquiries regarding ticket redemption and machine cashout at the casino.
• Supported slot floor operations during busy periods and special events.
• Ensured clean, organized slot areas to promote guest comfort and satisfaction.

• Delivered exceptional guest service at casino cage while handling cash transactions with precision.
• Balanced cage drawer by accurately counting chips, cash, and vouchers to ensure financial integrity.
• Processed currency exchanges at Circa Hotel and Casino cage window, facilitating seamless transactions for guests.
• Assisted guests with jackpot tickets and chip-related transactions in accordance with established procedures.
• Safeguarded cash, chips, and records in Circa Hotel and Casino cage area to prevent loss.
• Collaborated with floor staff and supervisors to streamline operations, improving service delivery at the casino.

· Followed food hygiene, workplace policies, and service procedures while working in a busy airport environment.

Delivered attentive service to customers in-person and over the phone, ensuring satisfaction and support.

· Supported sales through attentive service and communicated effectively with coworkers and supervisors.

• Organized and prioritized tasks to meet service goals and streamline operations.
• Executed daily tasks to ensure smooth operations in the service area. to maintain service efficiency.
• · Welcomed guests while maintaining a clean, organized service area, contributing to positive customer experiences.