Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Cashier
Csilla McElrath

Csilla McElrath

Las Vegas,NV

Summary

Experienced Table Games Supervisor with extensive background in casino operations and staff management. Skilled in training employees, enhancing game integrity, and resolving disputes. Proven ability to lead teams, adapt to new environments, and coordinate multi-game operations and promotions. Highly motivated with strong work ethic and exceptional interpersonal skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Table Games Floor Supervisor

Wynn Resorts
Las Vegas, NV
08.2023 - Current
  • Kept expertise current through ongoing education and specialized training.
  • Sustained high levels of customer satisfaction through strategic dealer supervision.
  • Managed floor disputes to safeguard company assets.
  • Maintained positive relationships with players, providing exceptional customer service when needed.
  • Oversaw operations of casino table games within designated pits, adhering to state regulations and company standards.
  • Established and enforced banks and table limits for each game type.
  • Monitored player wins, losses, and chip purchases to ensure security.
  • Monitored gamblers' actions for indications of cheating, including marking or switching cards.
  • Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Ensured timely processing of hand-delivered jackpots.

Table Games Supervisor/Pit Clerk/Department Trainer/Dual Rate Assistant Casino Manager

Harrah's Las Vegas
Las Vegas, US
05.2005 - 08.2023
  • Commenced role in a dual-rate supervisor capacity.
  • Expanded dealing skills with Pai Gow Tile and Dice.
  • Ensured seamless operations in designated gaming zones.
  • Set table minimums and maximums based on business needs.
  • Ensured compliance with established procedures and policies.
  • Safeguarded accuracy in game operations.
  • Monitored and coached dealers on a daily basis.
  • Ensured effective dialogue among staff and leadership.
  • Directed chip rack inventory.
  • Managed processing of fills and credits.
  • Issued markers and call bets.
  • Enforced adherence to AML/CTR requirements among customers and peers.
  • Addressed player disputes efficiently.
  • Administered timely tracking and rating of all customers to maintain accuracy.
  • Coordinated game assignments for dealers and supervisors.
  • Supported operational efficiency through organized inventory management in pit areas.
  • Managed financial data entry including markers, buy-backs, AML details, and rating adjustments.
  • Handled all progressive jackpot payouts efficiently.
  • Managed editorial tasks for department's newly named Grapevine newsletter.
  • Trained new hires for more than 3 years.
  • Led instructional programs focused on enhancing peer knowledge of gaming and compliance standards.
  • Accumulated over five years experience in Assistant Casino Manager role.
  • Managed the execution of Blackjack and Baccarat events at Harrah's.
  • Organized and led gaming education initiatives across casino locations.
  • Maintained operational integrity of machines.
  • Managed engineering projects from inception to completion.
  • Coordinated service calls for defective machines.

Dealer/Table Games Supervisor

Excalibur Hotel and Casino
Las Vegas, US
04.1998 - 05.2005
  • Continued career as dual rate floor supervisor.
  • Expanded dealing skills to include Baccarat.
  • Ensured top-quality customer interaction.
  • Maintained consistency in following operational guidelines.
  • Maintained high standards for game protection.
  • Monitored inventory levels for chip rack.
  • Enrolled players into the card system.
  • Changed cards
  • Ensured operational status of all equipment.
  • Completed required documentation for progressive jackpot wins.
  • Monitored adherence to Regulation 6A.
  • Instructed Dealers on standard operating procedures.

Casino Dealer

California Hotel and Casino
Las Vegas, US
04.1995 - 04.1998
  • Achieved qualifications to work professionally as a casino dealer.
  • Dealt Blackjack games involving single, double, and six-deck shoes.
  • Mastered Pai Gow Poker, Let It Ride, Caribbean Stud Poker, Double Zero Roulette.

Bus Person

Caesars Palace Hotel and Casino
Las Vegas, US
04.1994 - 04.1995
  • Hired at Primavera Italian Restaurant as a Buser position.
  • Cleaned and re-set tables
  • Provided beverages.
  • Assisted servers in food delivery.
  • Ensured availability of clean eating and drinking essentials.
  • Prepared various coffee beverages.
  • Executed responsibilities across both breakfast and lunch shifts.

Education

Graduated With Honor - Travel Agent

The University of Arizona - Ashford Online University
Arizona
03.2016

Graduated - Casino Dealer

Las Vegas Dealing School
Las Vegas, NV
04.1995

College Degree - ECONOMICS

BELA RADNAY SCHOOL
Budapes, Hungary
05.1992

Skills

  • Multi game dealer
  • Guest relations
  • Policy enforcement
  • Observing operations
  • Leading employees
  • Game rules
  • Resolving complaints
  • Table game operations
  • Promotions coordination
  • Employee scheduling
  • Compliance monitoring
  • Gaming regulations
  • Recordkeeping skills
  • Training employees
  • Multi Game Floor Supervisor
  • Assistant Casino Manager
  • Department Trainer

Certification

  • Yellow Belt Business & Process Improvement (BPI), 06/01/19 to Present
  • Green Belt Business & Process Improvement (BPI), 10/01/19 to Present
  • Independent Travel Agent, 01/01/16 to Present
  • Responsible Gaming Ambassador, 12/01/21 to Present
  • TAM Card, 06/01/22 to 06/01/26
  • Gaming Card, 05/01/23 to 05/01/28

Accomplishments

  • Employee of the month 2017
  • Employee of the year 2018 - Superior Internal Service
  • 16 in '16 - HERO - Recognition for the commitment to the Mission, Vision and Values and for sharing Caesars' Caring Culture and showing Integrity to help make a difference in our community and our workplace

Languages

English
Upper Intermediate (B2)
B2
Hungarian
Proficient (C2)
C2

References

References available upon request.

Timeline

Table Games Floor Supervisor

Wynn Resorts
08.2023 - Current

Table Games Supervisor/Pit Clerk/Department Trainer/Dual Rate Assistant Casino Manager

Harrah's Las Vegas
05.2005 - 08.2023

Dealer/Table Games Supervisor

Excalibur Hotel and Casino
04.1998 - 05.2005

Casino Dealer

California Hotel and Casino
04.1995 - 04.1998

Bus Person

Caesars Palace Hotel and Casino
04.1994 - 04.1995

Graduated With Honor - Travel Agent

The University of Arizona - Ashford Online University

Graduated - Casino Dealer

Las Vegas Dealing School

College Degree - ECONOMICS

BELA RADNAY SCHOOL

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Csilla McElrath