Michelle Hebel
Virginia Beach,VA
Summary
Focused professional with 25 years of experience in the casino industry. Customer-oriented employee building rapport and facilitating positive experiences.
Overview
26
26
years of professional experience
Work History
Table Games Floor Supervisor
Rivers Casino Portsmouth
Portsmouth, VA
01.2023 - Current
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Provided training for new dealers on game rules and regulations.
- Ensured compliance with all applicable gaming regulations and laws.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Coordinated with other departments such as security, surveillance, marketing, finance., as needed.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Kept all games in compliance with casino and gaming standards.
Table Games Dealer
Ameristar Casino
Black Hawk, CO
09.2013 - 12.2022
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Proficient in Craps, Blackjack, Roulette, Baccarat and many carnival games
Table Games Floor Supervisor
Mardi Gras Casino
Black Hawk, CO
11.2012 - 09.2013
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Dealer
Seminole Hard Rock Hotel and Casino
Hollywood, FL
08.2007 - 09.2012
- Dealt all games at Hard Rock proficiently. Games included Blackjack (all limits), Mini Baccarat, High limit Maccau style Mini-Baccarat, Three Card Poker, Let It Ride, Texas Hold'em Bonus, Pai Gow Poker, Spanish 21 and Casino War.
- Duties included handling cash, counting, customer service, card placement, maintaining control and integrity of games, cheque handling.
- While supervising my duties included rating players using the Table Touch system, ensuring that all dealers in my section were performing their responsibilities properly, ordering fills and credits and helping to maintain the integrity of the games.
- While in poker from 9/07 - 5/08, worked in poker room as a dual rate dealer/brush.
Slot Attendant
Seminole Casino Coconut Creek
Coconut Creek, FL
03.2007 - 08.2007
- Assisted guests on the gaming floor by processing and paying jackpots, paying aggregated winnings on tickets and making change while adhering to Title 31 procedures.
- Also assisted guests with player club concerns and issues including Free Play. Changed paper in machines. Assisted with bill validator issues and general questions about the machines.
Cage Supervisor
Gulf Stream Park Racing & Casino
Hallandale Beach, FL
09.2006 - 02.2007
- Assisted cage manager with all aspects of opening a cage for a new casino including the writing of cage procedures.
- Taught Title 31 classes to all cage and slot personnel at Gulf Stream Casino.
- Upon opening, responsibilities included supervising day to day operations of cage cashiers with interests in casino, racing, poker and food and beverage transactions. Was responsible for final balance of all vaults and safes.
Cash Operations Supervisor
Seminole Hard Rock Hotel and Casino
Hollywood, FL
04.2004 - 09.2006
- Oversaw the processing and paying of jackpots, promotion winners, and Hard Rock Live entertainers while insuring that all Title 31 requirements were met.
- Issued and balanced cashier banks
- Maintained and balanced safes for general, jackpot, main and islands
- Handled customer concerns
- Coached and counseled cashiers on customer service, money handling, and other related details
- Developed and maintained relationships with other departments to insure productivity during high and low patron flow.
Cashier
Seminole Classic Casino
Hollywood, FL
05.2003 - 04.2004
- Issued and replenished floor attendant banks.
- Processed and payed jackpots.
- Bingo vault trained.
Dealer
SunCruz Casino
Dania Beach, FL
12.1997 - 12.2002
- Customer service.
- Handled cash.
- Knowledge and skill required to deal games including blackjack, Caribbean stud poker, three card poker, mini baccarat, and roulette.
Education
No Degree - General
St. Petersburg Junior College
1990
Skills
- Craps, Blackjack, Roulette, Baccarat, Carnival Game dealing
- Conflict mediation
- Gaming chip inventory systems
- Payout procedures
- Dealer training
- Communication
Additional Information
- Interests I am self motivated and I embrace the challenge of this new opportunity.
Timeline
Table Games Floor Supervisor
Rivers Casino Portsmouth
01.2023 - Current
Table Games Dealer
Ameristar Casino
09.2013 - 12.2022
Table Games Floor Supervisor
Mardi Gras Casino
11.2012 - 09.2013
Dealer
Seminole Hard Rock Hotel and Casino
08.2007 - 09.2012
Slot Attendant
Seminole Casino Coconut Creek
03.2007 - 08.2007
Cage Supervisor
Gulf Stream Park Racing & Casino
09.2006 - 02.2007
Cash Operations Supervisor
Seminole Hard Rock Hotel and Casino
04.2004 - 09.2006
Cashier
Seminole Classic Casino
05.2003 - 04.2004
Dealer
SunCruz Casino
12.1997 - 12.2002
No Degree - General
St. Petersburg Junior College
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