Charles Samson
Henderson,US
Summary
Dynamic professional with expertise in enhancing customer satisfaction through effective communication and teamwork. Proven ability to supervise operations, ensuring compliance and training staff to uphold high service standards. Strong background in cash management and adept at problem-solving in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Table Games Floor Supervisor
Sunset Station Hotel & Casino
henderson, NV
03.2025 - Current
- Supervised table games operations to ensure compliance with gaming regulations.
- Trained and mentored staff on game procedures and customer service standards.
- Resolved customer inquiries and disputes to improve guest satisfaction.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
Cashier
7-Eleven
07.2021 - 03.2025
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Was in charge of processing payments for items that were sold
- Guided customers and answered questions to ensure satisfaction and loyalty.
- Ensured cash accounts were accurately tracked each day
- Made sales referrals, cross-sold products, and introduced new items to enhance customer shopping experience.
- Promoted store promotions and incentive programs to drive sales growth.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adheres to procedures, rules, and regulations to ensure a safe and clean working environment.
Table Games Supervisor
Station Casinos
08.2016 - 07.2021
- Observed gamblers on floor in order to identify cheaters by observing behaviors such as card counting and marking
- Was in charge of overseeing area games to ensure security and compliance
- Increased customer loyalty by providing consistent gaming standards and closely monitoring dealers
- Had excellent attendance record and was always on time for work
- Kept atmosphere for guests upbeat, professional, and lucky
- Trained
- Kept track of everything.
- Oversaw table games.
- Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
Table Games Supervisor
Harrah's Casino
04.2010 - 05.2016
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Monitored chips purchases, table inventories, and player win ratios.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Performed paperwork required for monetary transactions.
- Established and maintained banks and table bet limits for each supervised game.
Dealer
Harrah's Casino
04.1999 - 08.2000
- Supervised five primary table games, promoting seamless gameplay and enhancing player experience.
- Ensured fast, smooth game pace through efficient handling of dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verified placed bets before starting game.
- Verified proper functioning of cards and gaming equipment to maintain high gaming standards.
- Adhered to company and game policies as well as state and federal regulations.
Baker, Supervisor
Harrahs
01.1997 - 04.1999
- Oversaw the bakery department, directed staff, and delegated daily tasks.
- Improved customer satisfaction by delivering consistently high-quality baked goods and maintaining a clean, organized workspace.
- Developed new recipes, outlined steps, and instructed staff on how to properly prepare them
- Created recipes and menus using knowledge of market demand and culinary trends
- Observed food preparation, production, and plating for quality control
- Managed inventory and coordinated monthly supply orders to ensure optimal stock levels.
- Put in place proper waste management, sanitation, food handling, and safety procedures
Work Study Student
Bakery in Culinary Arts - Harrahs Casino
10.1991 - 02.1997
- Received and fulfilled customer orders for specialty cakes, personally designing items for special events.
- Oversaw staff performance to ensure adherence to proper baking methods, maintaining quality standards.
- Acquired skills to prepare baked items, following recipes for pastries and cakes.
- Enhanced campus-wide communication by distributing promotional materials and event flyers.
Education
Adaptability Table games dealing - Certification -
01-1999
Baking and Pastry Arts - Certification -
01-1995
Play Resolution -
Pleasanton, CASkills
- Table game management
- Game rules
- Game operation
- Cash Management
- POS Systems
- Payment Processing
- Refund processing
- Scheduling
- Health and safety
- Time management
- Problem-solving
- Team leadership
Additional Information
- ADDITIONAL INFORMATION
Timeline
Table Games Floor Supervisor
Sunset Station Hotel & Casino
03.2025 - Current
Cashier
7-Eleven
07.2021 - 03.2025
Table Games Supervisor
Station Casinos
08.2016 - 07.2021
Table Games Supervisor
Harrah's Casino
04.2010 - 05.2016
Dealer
Harrah's Casino
04.1999 - 08.2000
Baker, Supervisor
Harrahs
01.1997 - 04.1999
Work Study Student
Bakery in Culinary Arts - Harrahs Casino
10.1991 - 02.1997