Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Timeline

Sonny Souksengdao

Las Vegas

Summary

Dynamic Table Games Floor Supervisor at Bellagio Hotel and Casino, adept at ensuring regulatory compliance and enhancing dealer performance. Expert in dispute resolution and customer service, I successfully maintained operational excellence while fostering a collaborative team environment. Recognized for swiftly addressing issues, resulting in improved player satisfaction and a safer gaming experience.

Overview

26

26

years of professional experience

Work History

Table Games Floor Supervisor

Bellagio Hotel and Casino

Las Vegas

04.1999 - Current

Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
Ensured compliance with all applicable gaming regulations and laws.
Responded quickly to any cheating attempts, taking appropriate action as necessary.
Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
Performed regular inspections of equipment used in table games to ensure safety standards were met.
Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
Resolved customer complaints efficiently while maintaining a professional demeanor.

Education

High School Diploma -

Eldorado High School

Las Vegas, NV

06-1991

Skills

Table games supervision
Regulatory compliance
Dealer performance evaluation

Dispute resolution
Customer service
Staff scheduling

Affiliations

single digit golf handicap

Languages

English

Professional

Thai

Professional

Timeline

Table Games Floor Supervisor

Bellagio Hotel and Casino

04.1999 - Current

High School Diploma -

Eldorado High School