Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Sonny Souksengdao

Las Vegas

Summary

Dynamic Table Games Floor Supervisor at Bellagio Hotel and Casino, adept at ensuring regulatory compliance and enhancing dealer performance. Expert in dispute resolution and customer service, I successfully maintained operational excellence while fostering a collaborative team environment. Recognized for swiftly addressing issues, resulting in improved player satisfaction and a safer gaming experience.

Overview

26
26
years of professional experience

Work History

Table Games Floor Supervisor

Bellagio Hotel and Casino
Las Vegas
04.1999 - Current
  • Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
  • Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.

  • Ensured compliance with all applicable gaming regulations and laws.
  • Responded quickly to any cheating attempts, taking appropriate action as necessary.
  • Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
  • Performed regular inspections of equipment used in table games to ensure safety standards were met.
  • Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
  • Resolved customer complaints efficiently while maintaining a professional demeanor.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
06-1991

Skills

  • Table games supervision
  • Regulatory compliance
  • Dealer performance evaluation
  • Dispute resolution
  • Customer service
  • Staff scheduling

Affiliations

  • single digit golf handicap

Languages

English
Professional
Thai
Professional

Timeline

Table Games Floor Supervisor

Bellagio Hotel and Casino
04.1999 - Current

High School Diploma -

Eldorado High School

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Sonny Souksengdao