Audrey Woodley
Marshall
Summary
Committed Quality Analyst with a proven track record at Health Care Service Corporation. Experienced in regulatory compliance and trend analysis. Skilled in delivering feedback in a professional manner. Adept in developing improvement plans and enhancing training programs while leveraging critical thinking to drive efficiency and ensure adherence to state and federal regulation. Committed to fostering and encouraging growth in team performance results.
Overview
7
7
years of professional experience
Work History
Quality Assessment Analyst
Health Care Service Corporation, HCSC
11.2022 - Current
- Perform audits of employees to ensure work is compliant with internal, state and federal regulations
- Identity areas for continued growth in training programs
- Recommend procedures and policy's to ensure processes are efficient while maintaining compliance with state and federal regulations
- Develop improvement plans in alignment with individual goals
- Support and guide new hires as they learn their roles and responsibilities
- Identify trends in data to identify areas for future development
- Ensure timeliness of work responsibilities and projects
Customer Advocate Specialist
Health Care Service Corporation, HCSC
08.2021 - 11.2022
- Identify and solve issues within member accounts
- Inform members of claims processing status
- Solve complex member inquiries in a timely manner
- Deliver benefit information based on member specific need
Associate
Riviera Tanning Spa
06.2018 - 11.2018
- Schedule appointments
- Market products and memberships according to specific client needs
- Maintain cleanliness of salon
- Ensure we are meeting safety regulations
Education
Bachelor of Arts - Psychology
The University of Texas At Tyler
Tyler, TX05-2021
Skills
- Trend analysis
- Standards compliance
- Critical thinking
- Internal auditing
- Process enhancement
- Documentation and reporting
- Regulatory compliance
- Performance Tracking
Timeline
Quality Assessment Analyst
Health Care Service Corporation, HCSC
11.2022 - Current
Customer Advocate Specialist
Health Care Service Corporation, HCSC
08.2021 - 11.2022
Associate
Riviera Tanning Spa
06.2018 - 11.2018
Bachelor of Arts - Psychology
The University of Texas At Tyler
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