Audrey Yepez
Covina,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Reliable, top-notch sales associate with outstanding customer service skills and relationship building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
Psychiatric Counseling Center
09.2022 - 09.2023
- Organized conference room reservations for meetings or events
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Greeted and directed visitors to appropriate personnel and answered average of 40 calls and emails daily
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained client accounts by obtaining, recording and updating personal and financial information.
INTERNSHIP STUDENT
Buena Park School District
01.2023 - 06.2023
- Taught daily life skills and behaviors to students to build practical knowledge
- Kept track of teaching materials and regularly stocked school supplies
- Monitored student behavior in the classroom and during breaks to ensure safety of all students
- Utilized behavior management techniques to help maintain order in the classroom setting
- Supplied one-on-one attention to each student during group activities
- Supported students throughout academic instruction and assignments
- Observed student performance and recorded academic and attendance
- Communicated and collaborated well with educators from various grade levels
- Encouraged good study habits by helping students develop organizational strategies for completing assignments
- Assisted children at stations during small-group learning periods
- Offered students personalized educational, behavioral and emotional support
- Assisted with organizing extra-curricular activities such as sports teams or after school clubs
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Analyzed problems and worked with teams to develop solutions.
RETAIL SALES ASSOCIATE
Homegoods Stores
12.2021 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Helped customers complete purchases, locate items, and join reward programs
- Used POS system to process sales, returns, online orders, gift card activations
- Listened to customer needs and desires to identify and recommend optimal products.
VOLUNTEER
Foothill Presbyterian Hospital
08.2018 - 12.2018
- Assisted with special events and programs in the Definitive Observation Unit (DOU)
- Maintained clean, neat, and operational facilities to serve program needs
- Helped with vital signs, restocking supplies, and transferring patients
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
BACK OFFICE ASSISTANT
Budincich Chiropractic Clinic
06.2016 - 08.2017
- Provided administrative support with accurate document ration preparation and date entry
- Solved problems timely and effectively, ensuring customer satisfaction
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Assisted with facility scheduling and customer service.
Education
Bachelor of Arts - Psychology
California State University - Fullerton
05.2023
Minor - Child Development
California State University - Fullerton
Fullerton, CA05.2023
Associate of Arts - Psychology And Sociology
Citrus College
06.2021
High School Diploma -
Glendora High School
05.2019
Skills
- Positive Reinforcement Strategies
- Communication
- Strategic Planning
- Customer Inquiries
- Classroom Supervision
- Product and Service Sales
- Credit Card Applications
- Customer Service/Assistance
- Microsoft Office
- Security Understanding
- Classroom Assistance
- Student Engagement
References
- Christie Delarosa, (323) 219-8290, Office Manager
- Dr. Janette Ducut, Ed.D., (951) 827-6303, UCR Director
Languages
English
Full Professional
Timeline
INTERNSHIP STUDENT
Buena Park School District
01.2023 - 06.2023
RECEPTIONIST
Psychiatric Counseling Center
09.2022 - 09.2023
RETAIL SALES ASSOCIATE
Homegoods Stores
12.2021 - 04.2023
VOLUNTEER
Foothill Presbyterian Hospital
08.2018 - 12.2018
BACK OFFICE ASSISTANT
Budincich Chiropractic Clinic
06.2016 - 08.2017
Bachelor of Arts - Psychology
California State University - Fullerton
Minor - Child Development
California State University - Fullerton
Associate of Arts - Psychology And Sociology
Citrus College
High School Diploma -
Glendora High School
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