Summary
Overview
Work History
Education
Skills
Timeline
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Denise Trosien

Covina,CA

Summary

Dynamic courier with a proven track record at Federal Express, excelling in customer service and time management. Known for optimizing delivery routes using GPS technology, achieving timely deliveries, and fostering strong client relationships. Recognized for a clean driving record and exceptional problem-solving skills, ensuring safe and efficient transportation of goods.


Overview

21
21
years of professional experience

Work History

Courier

Federal Express
05.2004 - 02.2025
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.

Education

High School Diploma -

John Rowland High School
Rowland Heights, CA
06-2001

Skills

  • Independent task execution
  • Attention to detail
  • Problem-solving
  • Effective audience interaction
  • Efficient driving techniques
  • Meeting deadlines consistently
  • Clean driving record
  • Route optimization skills

Timeline

Courier

Federal Express
05.2004 - 02.2025

High School Diploma -

John Rowland High School
Denise Trosien