Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audreyana Ballestrem

Wood Village ,OR

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Popeyes® Louisiana Kitchen. Proven track record in enhancing customer satisfaction and operational efficiency through effective problem-solving and staff training. Skilled in cash handling and conflict resolution, consistently achieving performance goals in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Travel Centers of America
08.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assistant Manager

Popeyes® Louisana Kitchen
10.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Certified Shift Manager

McDonald's
03.2020 - 10.2022
  • Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
  • Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.

Truck Service Advisor

Travel Centers of America
02.2021 - 10.2021
  • Contributed to revenue growth by upselling additional services such as preventive maintenance packages or extended warranties when appropriate.
  • Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
  • Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
  • Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Drove all work trucks to go pick up parts and supplies.

Education

High School Diploma -

Helensview
Portland, OR
06.2007

Skills

  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Team building
  • Customer relationship management (CRM)
  • Policy enforcement
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Workplace safety compliance
  • Product and service sales
  • Inventory management
  • Customer service and satisfaction

Certification

Servsafe certified

Timeline

Customer Service Representative II

Travel Centers of America
08.2024 - Current

Assistant Manager

Popeyes® Louisana Kitchen
10.2023 - 06.2024

Truck Service Advisor

Travel Centers of America
02.2021 - 10.2021

Certified Shift Manager

McDonald's
03.2020 - 10.2022

High School Diploma -

Helensview

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