Katisal Curry
Talladega,AL
Summary
Highly organized Front Desk Receptionist and Customer Service Representative with over 15 years of experience in childcare and customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive inviting energy. Dependable account management with track record of success in field, attention to detail and proactive mindset, exemplary fast-paced multitasking, time management, negotiation, collaboration and customer service skills. Responsible, willing to go the extra mile to assist others with solving problems. Pursues opportunities to highlight relevant skills for team benefit. Ability to work in a team as well as independently. Excellent listening and observation skills. Great problem solver Caring, exceptional patience, Knowledgeable with HIPPA and OSHA safety guidelines
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
TA
Lincoln
01.2022 - Current
- Handled complex customer complaints, resolving issues within 5-10 minutes, on average
- Attained 97% customer satisfaction on voluntary surveys, increasing customer retention by 56%
- Money Management
- Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 64%
- Increased sales by 72% because of my knowledge of product and inviting personality
- Participated in community outreach events, contributing to an in-store foot traffic rise of 39%
- Trained 5 new cashiers on POS system usage, service protocols, and company policy, boosting team performance
- Improved customer satisfaction by 63% by offering exceptional retail assistance and providing information about promotions.
Childcare Provider
Brecon Learning Center
Talladega
01.2020 - 01.2022
- 15+ years of childcare experience
- Provided love, support, compassion, safe and efficient care to over 50 infants, toddlers, preschoolers, and school-aged children while maintaining a child-friendly environment with access to outdoor activities
- Develop friendly relationships and credibility with parents, educating children, playing with them, and doing art projects
- Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and developing age-appropriate lesson plans
- Communicated with children's parents regarding their daily activities and behaviors
- Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administered.
Customer Service Management
Pilot Travel Center
Lincoln
01.2017 - 01.2020
- Dedicated Customer Service Professional with Strong skills in customer service and international communication
- Successfully handled complex issues and improved customer satisfaction levels
- Implemented customer service strategies, improved service quality and streamlined processes in the organization
- Received 'Employee of the Month' recognition 5 times in two years for outstanding performance
- Led a store initiative to promote products resulting in a 44% increase in their sales
- Worked with the customer service technical support to handle daily inquiries, services, and complaints, maintaining a high standard of service, contributing to increased customer satisfaction and loyalty
- Handled calls on a daily basis, maintaining a high customer satisfaction rate of 93%
- Managed orders and product display resulting in increased sales.
Certified Nursing Assistant/Medical Records/Front Desk Receptionist
CRLH State Veterans Home
Pell City
01.2022
- Answer phones
- Appointment scheduling/ Arranging Transportation
- Maintain records and files
- Customer service
- Sorting, receiving and distributing daily mail
- Record and maintain patient vital signs
- Organize patient files
- Assist with departmental audits
- Review records for policy compliance
- Provide patients with assistance of activities of daily life
- Care plan
- Advocate for the health and wellbeing of the patient.
Team Lead
Masterbrand Cabinets
Talladega
01.2017
- Attention to Detail
- Certified Forklift
- Warehouse Operations
- Equipment Assembly Operation
- Delegated daily tasks to team members to optimize group productivity
- Monitored team progress and enforced deadlines
- Rotate and work several different areas when needed to help keep production moving
- Collaborated with fellow management team to implement new work procedures or policies
- Counted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current
- Rectified issues with defective material and products, component assembly with minimal supervision to meet deadlines
- Sorted, boxed, labeled and moved items to keep production moving swiftly
- Inspected finished parts and components prior to distribution.
Education
High School Diploma -
Talladega High School
Talladega, ALCriminalistics And Criminal Science
Talladega College
Talladega, ALSkills
- Customer service
- Inventory management
- Team leadership
- Time management
- Communication
- Problem-solving
- Adaptable
- Accountable
- Detail Oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
Certification
- Customer Service and Sales Certification
- Certified Customer Service Professional (CCSP)
- Customer Service Representative Certification (CSRC)
- Childcare Certification
- ServSafe Certification
- CatScale Certification
- Safety Management Certification
Passions
Passionate about helping others and providing quality service
Timeline
Customer Service Representative II
TA
01.2022 - Current
Certified Nursing Assistant/Medical Records/Front Desk Receptionist
CRLH State Veterans Home
01.2022
Childcare Provider
Brecon Learning Center
01.2020 - 01.2022
Customer Service Management
Pilot Travel Center
01.2017 - 01.2020
Team Lead
Masterbrand Cabinets
01.2017
High School Diploma -
Talladega High School
Criminalistics And Criminal Science
Talladega College