Audrey L. Canaff
Chattanooga,TN
Summary
Dynamic professional with extensive experience in counseling individuals, families and couples. Proven ability to enhance client engagement through effective counseling and treatment skills in various populations. Recognized for implementing innovative solutions that improved service levels and client satisfaction. Committed to fostering supportive environments and achieving positive outcomes in diverse settings.
Overview
26
26
years of professional experience
Work History
Front End Manager
Food City
05.2024 - 10.2024
- Supervised front-end operations to ensure efficient customer service and smooth transactions.
- Trained and mentored staff on best practices for cashiering and customer engagement.
- Implemented effective scheduling to optimize workforce and enhance service levels.
- Resolved customer inquiries promptly, improving overall satisfaction ratings.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Counselor/Consultant
Audrey L. Canaff, PhD, LPC, MHSP
03.2003 - 03.2021
- Facilitated individual and group counseling sessions, addressing client needs and promoting mental wellness.
- Developed treatment plans tailored to client goals, ensuring effective therapeutic interventions.
- Implemented evidence-based practices to enhance client engagement and progress toward recovery.
- Conducted assessments to identify mental health issues, guiding appropriate therapeutic approaches.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients' diverse needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Provided crisis intervention services, offering immediate support and stabilization.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Listened to clients' concerns and provided encouragement and support.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
Assistant Professor of Counselor Education
University of Tennessee at Chattanooga
08.1998 - 03.2003
- Developed and delivered engaging curriculum for graduate courses.
- Mentored junior faculty in research methodologies and best teaching practices.
- Organized workshops and seminars to foster academic collaboration among faculty and students.
- Advised students on academic paths, career opportunities, and research projects.
- Evaluated course materials, ensuring alignment with educational standards and institutional goals.
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Mentored students and communicated internship and employment opportunities.
- Conducted research leading to publications in peer-reviewed journals.
- Collaborated with academic committees to enhance program quality and student outcomes.
- Applied innovative teaching methods to encourage student learning objectives.
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for Counseling curriculum.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
Education
Ph.D. - Counseling And Counselor Education
Mississippi State University
Starkville, MS05-1996
Master of Arts - Psychology
New York University
New York, NY05-1981
Psychology
SUNY Empire State College
Saratoga Springs, NY05-1978
Skills
- Customer service
- Staff supervision
- Administrative skills
- Counseling
- Teaching excellence
- Faculty collaboration
- Time management
- Lecturing
- Conference presentations
- Collaborative learning
Timeline
Front End Manager
Food City
05.2024 - 10.2024
Counselor/Consultant
Audrey L. Canaff, PhD, LPC, MHSP
03.2003 - 03.2021
Assistant Professor of Counselor Education
University of Tennessee at Chattanooga
08.1998 - 03.2003
Ph.D. - Counseling And Counselor Education
Mississippi State University
Master of Arts - Psychology
New York University
Psychology
SUNY Empire State College
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